Help for Cable customers
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Looking for
Help for National customers?
Did you know?
If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.
-
Looking for
Help for National customers?
Did you know?
If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.
-
Looking for
Help for National customers?
Did you know?
If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.
-
Looking for
Help for National customers?
Did you know?
If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.
Telephone
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- 3857 What features can I get with my phone?
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customer_type: Cable
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customer_context: Using
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- 3858 How much do calls cost?
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customer_type: Cable
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customer_context: Using
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- 3860 How can I bar calls to mobile phones on telephone land lines?
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customer_type: Cable
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customer_context: Using
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- 3861 Where can I get the phone user guide?
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customer_type: Cable
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customer_context: Using
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- 2466 How to protect yourself from phone scams
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customer_type: Cable
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customer_context: Using
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- 2082 Why don't I have a dial tone?
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customer_type: Cable
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customer_context: Fixing
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- 2087 I can't remember my Call Barring PIN number
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customer_type: Cable
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customer_context: Fixing
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- 2086 Why isn't my Free Voicemail service working?
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customer_type: Cable
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customer_context: Fixing
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- 110874 Moving home – what you need to do
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customer_type: Cable and National
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customer_context: Using
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- 2083 Why is my phone not ringing or receiving incoming calls?
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customer_type: Cable
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customer_context: Fixing
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