Billing and tariffs

Whether it’s checking your bills, booking a repair, or upgrading your phone, you can do it all with Your Account - from any device, whenever you fancy

Understanding your bill

Find out how you can pay, and check out our FAQs and interactive Bill Explainer for a more detailed breakdown of your bill.


Our Tariffs

Whether you're a Pay Monthly or Pay As You Go customer, here's where you can check your current tariff, including call charges and other costs.

Pay Monthly
Find out the cost of your calls if you're on a Pay Monthly plan.
Pay As You Go
Find out the cost of your calls if you're on a PAYG plan.
Mobile Broadband
See our different data packages for your laptop or tablet.
Making calls abroad
Get the lowdown on costs and charges for when you're travelling overseas, or making calls abroad from the UK.
Making free calls
Find out what charities and helplines you can call for free.

Thinking of switching to a better tariff?

Pay Monthly

See what's on offer for Pay Monthly customers.

Pay As You Go

Check out our great value 'Big Data & Texts' and 'Big Talk' tariffs.


Managing Your Account Online

Managing your Virgin Mobile account online is easy as pie. As well as all the normal stuff like checking your balance, you can also book a repair and change things like your roaming, parental control and call bar settings with one click.

Log in to Your Account

Have you got our My Account app?
Now there's an easier way to check your balance and remaining minutes, texts and data when you're out and about.