Help with Virgin Mobile services

Get help with our brilliant services, from setting up your voicemail to getting stuck into our amazing apps like Virgin Media WiFi.

Check your UK mobile coverage

Just enter your postcode or current location and our coverage checker will tell you how strong your signal should be.



Help with London Underground WiFi

Want to know more about how to stay connected on the tube with our exclusive London Underground WiFi? Here's a great guide to get you started.

View an MMS online

If you're having trouble downloading a picture or video message that someone's sent you, we'll automatically text you a link with a unique URL to view it on your phone.

Help with your phone

Phone help guides
Browse our help guides for all the phones we offer - including iPhone, Galaxy S3, Nokia, you name it.
Phone Fix
Looking for a quick fix? Just answer a few simple questions about your phone and if needed we can arrange a repair for you online.

More help and FAQs

Need some help with your phone settings? Check out our detailed help guides and FAQs.

Phone Settings
Find out how to set up things like mobile web, email and picture messaging.

Ask the community

Join the Virgin Media community discussion, for help and tips.
Visit our forums