Costs and coverage

Which way do you pay?

  Pay As You Go     Pay Monthly and Pay by Direct Debit  

Country not listed?

If your destination isn't listed here, you might like to switch to one of our great Pay Monthly deals, which you can buy in our Shop.

With a Pay Monthly contract you can use your phone in many countries around the world.

Messaging
From within the European Union*, Iceland, Norway and Liechtenstein
SendingReceiving
Texts:1p a textFree
Picture messages:30p per messageFree (Picture messaging requires GPRS coverage)
For messaging costs in Non EU countries just select the country your travelling to from the list above.
Mobile Web
From within the European Union*, Switzerland, Channel Islands, Isle of Man, Iceland, Norway and Liechtenstein:
Mobile Web 10MB Travel Pass = £0.35Text 'BUY 10MB' to 23456
50MB Travel Pass = £1.50Text 'BUY 50MB' to 23456
250MB Travel Pass = £5Text 'BUY 250MB' to 23456

You now also have the option to purchase your data pass online, just access any browser from your device while in the EU and press or click BUY next to the pass you'd like to have.

EU Data Travel Passes last for 30 days

EU law requires us to limit your data usage to a value of €50 and not allow you to transmit or receive more data when that limit is reached unless you proactively elect to do so. If you purchase EU data passes, your data usage will not be limited to €50 but will be limited to the value of data purchased.

For Non EU countries check out the data charges by selecting the country from the regions table above.

For messaging costs in Non EU countries just select the country your travelling to from the list above.

Got an iPhone or iPad? Click here for information about surfing the web abroad.

From 21st November 2016

EU Data Travel Passes will no longer cover Switzerland, Channel Islands and the Isle of Man.

You can still buy EU Data Travel Passes up until and including 20th November.

From the 21st November, the cost of using data in these countries will change to 50p per MB.

Other Call Costs
Voicemail:

Receiving voicemail is free of charge anywhere (in or out of the EU). Listening to voicemail will be charged at the call rate for the region you're in.

789:Top up & recorded information calls are free Calls to our team are £2 per call
+447953967201:Recorded information is free
Voice-activated services:Standard call rate from the region you're in plus the advertised UK rate
Text services:Rate for sending messages based on the region you're in plus the advertised UK rate
Directory enquiries:

£2 per minute from any region

Call 118918 for UK enquiries and 118899 for international enquries

For customers with disabilities call +44 7953 966 195. Calls will cost the same as the standard call rate for the region you're in.
UK premium rate numbers:£2.50 per minute from any region
Calls to satellite phones or via satellite (e.g on a cruise ship):

Making a call: £5 per minute from any region.

Receiving a call: Not available

Outbound text: £2

Inbound text: Free

Picture Message: Not Available

Accessing Mobile Web: £12.50 per MB

Emergency service 112:Free
Charity & Freefone numbers:Free to numbers listed on our website
*Countries in the European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus,Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden
Messaging
From within the European Union*, Iceland, Norway and Liechtenstein
SendingReceiving
Texts:1p a textFree
Picture messages:40p per messageFree (Picture messaging requires GPRS coverage)
For messaging costs in Non EU countries just select the country your travelling to from the list above.
Mobile Web and Mobile Broadband
From within the European Union*, Switzerland, Channel Islands, Isle of Man, Iceland, Norway and Liechtenstein:
Mobile Web 10MB Travel Pass = £0.35Text 'BUY 10MB' to 23456
50MB Travel Pass = £1.50Text 'BUY 50MB' to 23456
250MB Travel Pass = £5Text 'BUY 250MB' to 23456
Mobile Broadband 10MB Travel Pass = £0.35Text 'BUY 10MBB' to 23456
50MB Travel Pass = £1.50Text 'BUY 50MBB' to 23456
250MB Travel Pass = £5Text 'BUY 250MBB' to 23456

You now also have the option to purchase your data pass online, just access any browser from your device while in the EU and press or click BUY next to the pass you'd like to have.

EU Data Travel Passes last for 30 days

EU law requires us to limit your data usage to a value of €50 and not allow you to transmit or receive more data when that limit is reached unless you proactively elect to do so. If you purchase EU data passes, your data usage will not be limited to €50 but will be limited to the value of data purchased.

For Non EU countries check out the data charges by selecting the country from the regions table above.

For messaging costs in Non EU countries just select the country your travelling to from the list above.

Got an iPhone or iPad? Click here for information about surfing the web abroad.

From 21st November 2016

EU Data Travel Passes will no longer cover Switzerland, Channel Islands and the Isle of Man.

You can still buy EU Data Travel Passes up until and including 20th November.

From the 21st November, the cost of using data in these countries will change to 50p per MB.

Other Call Costs
Voicemail:

Receiving voicemail messages is free of charge in the EU only. Outside of the EU you'll be charged for receiving a call, the voicemail deposit and listening to voicemail will be charged at the call rate for the region you're in.

Our team on:

+44 7953 967 967:

Calls will cost the same as the standard call rate for the region you're in
+447953967202:Recorded information is free
Voice-activated services:Standard call rate from the region you're in plus the advertised UK rate
Text services:Rate for sending messages based on the region you're in plus the advertised UK rate
Directory enquiries:

£2 per minute from any region

Call 118918 for UK enquiries and 118899 for international enquries

For customers with disabilities call +44 7953 966 195. Calls will cost the same as the standard call rate for the region you're in.
UK premium rate numbers:£2.50 per minute from any region
Emergency service 112:Free
Charity & Freefone numbers:Free to numbers listed on our website
*Countries in the European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus,Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden