Help & Support

BBC iPlayer on your TiVo box

Using BBC iPlayer

BBC iPlayer is available to everyone on the TiVo service. Simply press the Red Button to access BBC iPlayer when watching BBC channels. Or press Home on your TiVo remote, select Apps & Games > All Apps and then BBC iPlayer.

How do I use Parental Controls in BBC iPlayer?

When you first come across a guidance-labelled programme you will be asked to confirm that you are over 16 years old and if you want to set up the Parental Guidance Lock.

If you do want to set up a lock you’ll be asked to create a PIN which you will be asked for whenever you want to watch a guidance-labelled programme.

Even if you have already set up Parental Controls for your TiVo box you will also need to set this up yourself in BBC iPlayer. We recommend that you use your normal four-digit TiVo PIN.

To turn off Parental Guidance Lock go to the settings menu in BBC iPlayer and select the Parental Guidance option. You will be asked to enter your PIN again to turn off the lock.

What happens if I forget my PIN for BBC iPlayer?

If you forget your PIN we'll ask you to answer your security question which you will have setup when creating your PIN. If you can't remember the answer you'll need to reset your PIN.

Does BBC iPlayer affect my broadband connection?

The BBC iPlayer is played out to you through a dedicated TiVo connection in your TiVo box.

Is there Red Button on my TiVo box?

On TiVo, we've currently got a Red Button service across Sky Sports 1,2,3,4,5, Sky Sports F1, BT Sports 1 and 2 and all of the BBC TV and radio channels. We’re also working with our channel partners to get the Red Button extended to other channels. You can check our progress in the Customer News area in Help on our TiVo boxes or by going online to by going online to virginmedia.com/myvirginmedia.