Help & Support

How to resolve Virgin Media Security installation problems

To install Virgin Media Security you must have administrator rights, and your computer must meet the system requirements. You can get details on the minimum requirements in our article: What are the system requirements for Virgin Media Security? You should also ensure that your computer is not using any other anti-virus software as this could cause a conflict and your computer will not be fully protected.

To verify if you have administrator privileges:

Windows XP:


  1. Click on Start, point to Settings then Control Panel.
  2. Click on Users and Passwords.
  3. On the page that appears, choose the Users tab.
  4. Under the Group column, your user must appear as part of the Administrators group.
  5. If Administrator does not appear under Group, contact the computer administrator to gain privileges or do the update.

Windows Vista/7:


  • You must have User Account Control (UAC) enabled to install or repair Virgin Media Security.
  • While using a Standard User profile, a user must provide the Administrator password to install Virgin Media Security.

To verify if you have the Administrator privileges in Windows Visa/7:


  1. Click on Start, then Control Panel
  2. Click on User accounts
  3. Under your user name the word Administrator should appear, followed by the words Password Protected.
  4. When the User Account Control is enabled, all users must provide the administrative password to upgrade or install an application.

Note: You will be prompted to enter the administrator password if your account does not have administrator privileges.

Download taking too long?

Virgin Media Security should not take more than around 5 minutes to download if you have a Broadband connection. If it is taking a lot longer, this could be because you have lost your connection to the download server. Please try starting the download again if this happens, or retry the process at a later time.

If problems persist, get in touch via contact us.

Virus stopping installation

A virus may prevent you from installing Virgin Media Security. In this case you may need to try running other virus removal tools such as Microsoft's Malicious Software Removal Tool, which can clean a variety of viruses in circulation. For further information, visit the Microsoft website.