Help & Support

Email settings for addresses ending in

Access your e-mail through a Web browser
Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of
Manual configuration settings for e-mail

Type of information

Settings to enter



Sending mail (SMTP)


SMTP server name



SMTP port


SMTP authentication

Enabled (or 'Password' on Macs)

SMTP username

Full e-mail address, e.g.,



Receiving mail (POP3)


POP3 server name



POP3 port


POP3 authentication

Enabled (or 'Password' on Macs)

POP3 username

Full e-mail address, e.g.,

POP3 SPA (Secure Password Authentication)




Receiving mail (IMAP4)


IMAP4 server name



IMAP4 port


IMAP4 authentication

Enabled (or 'Password' on Macs)

IMAP4 username

Full e-mail address, e.g.,

IMAP4 SPA (Secure Password Authentication)


About the change in format of your username
Your e-mail software may previously have been set up to use a computer-generated, non-personalised username such as at003c6326. This username format is now being replaced by the entire e-mail address for the primary alias on each of your mailboxes, e.g., If you use a mailbox that has no aliases assigned to it, the username will remain as the computer-generated version, but will still need to end with the domain name, e.g., If you're not sure whether your account has any aliases assigned to it, log in to My Virgin Media and click Email addresses, usernames and passwords, then click the Details link on the first e-mail account. You will see a list of any aliases on that account under the heading Other addresses mapped to this mailbox. 

In order for you to be able to receive mail through e-mail software, your e-mail account has to be enabled for POP access. This feature is enabled by default, but it may be worthwhile to check this to ensure that mail can be received.

Need advanced help on configuring e-mail?

If you need help on configuring supported e-mail software, view the relevant help guides in this section. Alternatively, contact our technical support department for assistance. Remember that we can provide assistance only for e-mail software that we support. For more information, see Which email clients do Virgin Media support?

Although we cannot guarantee that other e-mail software and devices will work with our service, our service is standards based and the settings above should be sufficient for you to configure those products yourself. For further information, please consult the setup guide that came with the software or device you are trying to configure.

Setup guides can usually also be found online on the Internet – use the search box above to search for your particular piece of software.