Help & Support

How do I check my email settings in Windows Live Mail?

Access your e-mail through a Web browser
Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.com.
E-mail settings - IMPORTANT
This guide is applicable to all Virgin Media customers, but is written using an example account with an e-mail address ending in @virginmedia.com. To view the detailed settings required for each type of Virgin Media account (other types are @virgin.net, @ntlworld.com and @blueyonder.co.uk), see the Related Articles section.
Manual configuration
Follow the guide below to configure Windows Live Mail to send and receive your Virgin Media e-mail. Windows Live Mail is an optional download from the Microsoft site. This guide assumes that you have already downloaded and installed the software. If you're setting up Windows Live Mail for the first time, see 'How do I set up Windows Live Mail?'.

Note that Windows Live Mail is not a supported e-mail client by our technical support team.  While the settings below should work on our e-mail platform (which is standards based), we suggest that you search online or try our Help & Support forums if you need any further assistance.

Launch Windows Live Mail from the Start > All Programs menu. The icon looks like the one shown below.

If you already have a Virgin Media e-mail account set up in Windows Live Mail, it will be listed in the left-hand column. To check the settings of your account, click the right mouse button once over the title of e-mail account (just above the Inbox), and then click Properties from the menu that appears.

A window entitled 'Properties' will now open and the General tab will be selected. This tab will show some of the information you entered in order to set up your e-mail account.

The name of the account (just above the Name field) can be edited. This can be useful if you have more than one e-mail account set up and would like an easy way to distinguish between accounts.

Check that the contents of the User Information section are correct, as follows.

Name

Your name as you would like it to appear to others when you send them an e-mail. We recommend entering your real name, although any name can be used.

E-mail address

Your Virgin Media e-mail address. Remember that the part after the @ symbol should correspond to your type of account, e.g., richard.branson@virginmedia.com.

Include this account when receiving mail or synchronizing

Ticked

Once you have checked these settings, select the Servers tab.

The Servers tab should contain the information you entered when you set up the e-mail account.

Incoming mail (POP3)

pop3.virginmedia.com

Outgoing mail (SMTP)

smtp.virginmedia.com

E-mail username

Use entire e-mail address.

e.g., richard.branson@virginmedia.com

Password

Enter the password for your e-mail account. If you don't know the password for your account you can reset it using the forgotten password tool in My Virgin Media.

Log on using clear text authentication

Selected

My server requires authentication

Ticked

See the Related Articles section for settings for each type of Virgin Media e-mail account.

Once you have checked these settings, click the Settings… button.

A window entitled 'Outgoing Mail Server' will open. Enter the following settings.

Log on using

Selected

Account name

Use entire e-mail address.

e.g., richard.branson@virginmedia.com

Password

Enter the password for your e-mail account

Log on using Secure Password Authentication

Unticked

See the Related Articles section for settings for each type of Virgin Media e-mail account.

Click OK to return to the previous window and then select the Advanced tab.

In the Advanced tab, configure the following settings:

Outgoing mail (SMTP)

465

This server requires a secure connection (SSL)

Ticked

Incoming mail (POP3)

995

This server requires a secure connection (SSL)

Ticked

See the Related Articles section for settings for each type of Virgin Media e-mail account.

You may find that e-mail performance is improved if you move the Server Timeouts slider bar setting to 5 minutes.

Click OK to exit the Properties window.

You are now ready to start using your e-mail account to send and receive messages.