Help & Support

How do I configure my POP email client to get Virgin Media Mail?

About POP

POP, or Post Office Protocol, lets you download messages from Virgin Media Mail's servers onto your computer so you can access your mail with a program like Microsoft Outlook Express or Windows Mail, even when you aren't connected to the Internet.

Enabling POP

You can retrieve your Virgin Media Mail messages with Outlook, Outlook Express, Thunderbird, Windows Mail or other programs that support POP, but you need to make sure that POP is enabled on your mail account. By default, Virgin Media enables POP on all accounts.

To check POP is enabled, or configure your POP settings for Virgin Media Mail you should read our article: How do I configure POP access with Virgin Media Mail so I can use Outlook or other email software?

Supported POP client list

Once you've enabled POP in your Virgin Media Mail account, you can configure your mail client or wireless device to download Virgin Media Mail messages. To see our recommended settings or troubleshoot POP issues, click the name of your mail client or wireless device below.

If your mail client isn't listed here, it may well still work, but we regret that we're not yet able to provide assistance with its configuration.

Mail Clients

Configure the following mail clients for POP:

Mobile Phones

For help accessing Virgin Media Mail for mobile, please visit our mobile access topic.