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  • How do I set up Outlook 2007?

    Access your e-mail through a Web browser
    Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of
    E-mail settings - IMPORTANT
    This guide is applicable to all Virgin Media customers, but is written using an example account with an e-mail address ending in To view the detailed settings required for each type of Virgin Media account (other types are, and, see the relevant article in the Help section.
    Manual configuration
    Follow the guide below to configure Outlook 2007 to send and receive your Virgin Media e-mail. If you've already set up your e-mail account in Outlook 2007 and simply need to check your existing settings, see 'How do I check my e-mail settings in Outlook 2007?'.

    Note that Outlook is not a supported e-mail client by our technical support team.  While the settings below should work on our e-mail platform (which is standards based), we suggest that you search online or try asking our community for help at if you need any further assistance.

    Launch Outlook 2007 from the Desktop or from the Start > All Programs menu. The icon looks like the one shown below.

    Go to the Tools menu and select Account Settings….

    A window entitled 'Account Settings' will open with the E-mail tab selected. If you have not set up an e-mail account before, the window will appear empty.

    Click the New… button to set up your e-mail account.

    A window entitled 'Account Auto Setup' will open. Tick the box labelled Manually configure server settings or additional server types. This will grey out the other fields.

    Click Next to continue.

    Select Internet E-mail as the type of e-mail service.

    Click Next to continue.

    Now enter the following e-mail account settings.

    Your Name

    Your name as you would like it to appear to others when you send them an e-mail. We recommend entering your real name, although any name can be used.

    E-mail address

    Your Virgin Media e-mail address. Remember that the part after the @ symbol should correspond to your type of account, e.g.,

    Account Type


    Incoming mail server

    Outgoing mail server (SMTP)

    User Name

    Use entire e-mail address.



    Enter the password for your e-mail account. If you don't know the password for your account you can reset it using the forgotten password tool in My Virgin Media.

    Require logon using Secure Password Authentication (SPA)


    See the Related Articles section for settings for each type of Virgin Media e-mail account.

    Now click the More Settings… button in the bottom-right corner.

    A window entitled 'Internet E-mail Settings' will now open, with the General tab selected.

    If you wish you may edit the name of the mail account on this screen. This can be useful if you have more than one e-mail account set up and would like an easy way to distinguish between accounts.

    Select the Outgoing Server tab.

    Enter the following settings in the Outgoing Server tab.

    My outgoing server (SMTP) requires authentication


    Log on using


    User Name

    Use entire e-mail address.



    Enter the password for your e-mail account

    Require Secure Password Authentication (SPA)


    Note: Some customers who use Outlook 2007 with an email account may need to switch off SMTP authentication only if they're experiencing difficulty sending email using the settings given above. They can do this by unticking 'My outgoing server (SMTP) requires authentication'. Alternatively, upgrading to a different version of Outlook will resolve the issue.

    See the Related Articles section for settings for each type of Virgin Media e-mail account.

    Now select the Advanced tab.

    Enter the following settings in the Advanced tab.

    Incoming server (POP3)


    This server requires an encrypted connection (SSL)


    Outgoing server (SMTP)


    Use the following type of encrypted connection


    See the Related Articles section for settings for each type of Virgin Media e-mail account.

    You may find that e-mail performance is improved if you move the Server Timeouts slider bar setting to 5 minutes.

    Click OK to close the Internet E-mail Settings window and return to the Add New E-mail Account window.

    Your e-mail account has now been set up. If you wish to test your settings, click the Test Account Settings… button.

    The test will check that your settings can be used to log in to the mail server and send a test e-mail message. If these tests are successful you should see two green tick marks.

    Click Close to exit the test and then Next to end the setup process.

    The setup is now complete.

    Click Finish to exit the Add New E-mail Account wizard.

    The Account Settings window will reappear with your new e-mail account listed.

    Click Close to exit this window.

    You are now ready to start using your e-mail account to send and receive messages.