Help & Support

Using Outlook with Virgin Media Mail

Access your email through a Web browser

Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of email software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.com.

Email settings - IMPORTANT

This guide is applicable to all Virgin Media customers, but is written using an example account with an email address ending in @virginmedia.com.

To view the detailed settings required for other types of Virgin Media account check out one of these articles, depending on your email address:

To set up Outlook:

  1. Launch Outlook from the Desktop or from the Start > All Programs menu.

  2. Open Info and click on Add account.

    You will now see this window:

  3. Select Manually configure server settings or additional server types. This will grey out the other fields.
  4. Click Next to continue. This window opens:
  5. Select POP or IMAP as the type of email service.
  6. Click Next to continue.

    Enter the following email account settings.

    Your Name:

    Your name as you would like it to appear to others when you send them an email

    E-mail address:

    Your Virgin Media e-mail address. Remember that the part after the @ symbol should correspond to your type of account, e.g.,richard.branson@virginmedia.com.

    Account Type:

    IMAP

    Incoming mail server:

    imap.virginmedia.com

    Outgoing mail server (SMTP):

    smtp.virginmedia.com

    User Name:

    Use entire email address.
    e.g., richard.branson@virginmedia.com

    note - this may be different from your MYVM Username

    Password:

    Enter the password for your email account

    Require logon using Secure Password Authentication (SPA):

    Unticked

  7. Now click the More Settings… button in the bottom-right corner. This window opens, with the General tab selected, next select Outgoing Server tab and enter the following settings.

    My outgoing server (SMTP) requires authentication:

    Ticked

    Use same settings as my incoming mail server:

    Ticked

  8. Select the Advanced tab.

    Enter the following settings in the Outgoing Server tab.

    Incoming server (IMAP):

    993

    This server requires an encrypted connection (SSL):

    Ticked

    Outgoing server (SMTP):

    465

    Use the following type of encrypted connection:

    SSL

    Purge items when switching folders while working online:

    Ticked

    Server Timeouts:

    By default this is set to 1 minute. If however you encounter timeout issues when setting up your account then please adjust to 5 minutes

  9. Click OK to close the Internet E-mail Settings window and return to the Add New E-mail Account window.

    Your email account has now been set up.

  10. Now click on Next, and Outlook automatically tests that your settings can be used to log in to the mail server and send a test email message.

    If these tests are successful you should see two green tick marks.

  11. Click on Finish to exit the Add New E-mail Account wizard.

    You are now ready to start using your email account to send and receive messages.

To check your settings launch Outlook from the Desktop or from the Start > All Programs menu.

  1. Open the Info and click on Account Settings.

  2. A window entitled 'Email Accounts' will open and you will be able to see your e-mail account configuration in the main window.

    Highlight your email account and click the Change button.

  3. You will now see the following Change Account screen.

    You will now see the following settings:

    Your Name:

    Your name as you would like it to appear to others when you send them an email.

    E-mail address:

    Your Virgin Media e-mail address. e.g.,richard.branson@virginmedia.com.

    Account Type:

    IMAP

    Incoming mail server:

    imap.virginmedia.com

    Outgoing mail server (SMTP):

    smtp.virginmedia.com

    User Name:

    Your entire email address.
    e.g., richard.branson@virginmedia.com

    Password:

    The password you entered for your account.

    Require logon using Secure Password Authentication (SPA)

    Unticked

  4. Now click the More Settings… button in the bottom-right corner. This window opens, with the General tab selected, next select Outgoing Server tab and the following settings will be present.

    My outgoing server (SMTP) requires authentication:

    Ticked

    Use same settings as my incoming mail server:

    Ticked

  5. To check the server settings click the Advanced tab.

    You will now see the following information:

    Incoming server (IMAP):

    993

    This server requires an encrypted connection (SSL):

    Ticked

    Outgoing server (SMTP):

    465

    Use the following type of encrypted connection:

    SSL

    Purge items when switching folders while working online:

    Ticked

    Server Timeouts:

    By default this is set to 1 minute. If however you encounter timeout issues when setting up your account then please adjust to 5 minutes

    Email server settings