Help & Support

How do I set up Outlook 2010

Access your email through a Web browser

Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of email software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.com.

Email settings - IMPORTANT

This guide is applicable to all Virgin Media customers, but is written using an example account with an email address ending in @virginmedia.com. To view the detailed settings required for each type of Virgin Media account check out one of these articles, depending on your email address:

  • If your email address ends in @virgin.net, check out this article.
  • If your email address ends in @ntlworld.com, check out this article.
  • If your email address ends in @blueyonder.co.uk, check out this article.
Manual configuration

OK, to set up Outlook 2010:

  1. Launch Outlook 2010 from the Desktop or from the Start > All Programs menu. The icon looks like the one shown below.
  1. Open the File and click on Add Account.

    This window opens

    1. Select Manually configure server settings or additional server types. This will grey out the other fields.
    2. Click Next to continue. This window opens:
    1. Select Internet E-mail as the type of email service.
    2. Click Next to continue. This window opens:

    Enter the following email account settings.

    Your Name

    Your name as you would like it to appear to others when you send them an email. We recommend entering your real name, although any name can be used.

    E-mail address

    Your Virgin Media email address. Remember that the part after the @ symbol should correspond to your type of account, e.g., richard.branson@virginmedia.com.

    Account Type

    POP3

    Incoming mail server

    pop3.virginmedia.com

    Outgoing mail server (SMTP)

    smtp.virginmedia.com

    User Name

    Use entire email address.

    e.g., richard.branson@virginmedia.com

    Password

    Enter the password for your email account. If you don't know the password for your account you can reset it using the forgotten password tool in My Virgin Media.

    Require logon using Secure Password Authentication (SPA)

    Unticked

    1. Now click the More Settings… button in the bottom-right corner. This window opens, with the General tab selected.

    If you want to you can edit the name of the mail account on this screen. This can be useful if you have more than one email account set up and would like an easy way to distinguish between accounts.

    1. Select the Outgoing Server tab. This window opens:

    Enter the following settings in the Outgoing Server tab.

     

    My outgoing server (SMTP) requires authentication

    Ticked

    Log on using

    Selected

    User Name

    Use entire email address.

    e.g., richard.branson@virginmedia.com

    Password

    Enter the password for your email account

    Require Secure Password Authentication (SPA)

    Unticked

    1. Select the Advanced tab. This window opens:

    Enter the following settings in the Advanced tab

    Incoming server (POP3)

    995

    This server requires an encrypted connection (SSL)

    Ticked

    Outgoing server (SMTP)

    465

    Use the following type of encrypted connection

    SSL

    Leave a copy of messages on the server

    Tick if you want to leave the message on the server even if you have downloaded it into Outlook 2010. This is useful if, for example, you have other devices you want to download messages onto, such as a mobile device.
    Note that this setting only applies if you are using recent mode. See this article for details on recent mode.

    Remove from the server after x days

    Only available if the Leave a copy of messages on the server is ticked.
    Tick this to discard messages from the server after a selected number of days
    .

    Note that this setting only applies if you are using recent mode. See this article for details on recent mode.

    Remove from the server when deleted from ‘Deleted items’

    Only available if the Leave a copy of messages on the server is ticked.
    Tick this to discard messages from the server after you delete them from Outlook 2010.

    Note that this setting only applies if you are using recent mode. See this article for details on recent mode.

    You may find that email performance is improved if you move the Server Timeouts slider bar setting to 5 minutes.

    1. Click OK to close the Internet E-mail Settings window and return to the Add New E-mail Account window.

    Your email account has now been set up.

    1. Now click on Next, and Outlook 2010 automatically tests that your settings can be used to log in to the mail server and send a test email message.

    If these tests are successful you should see two green tick marks.

    1. Click on Finish to exit the Add New E-mail Account wizard.

    The Account Information menu will reappear with your new email account listed.

    You are now ready to start using your email account to send and receive messages.