Help & Support

How do I set up Windows Live Mail 2011?

Access your e-mail through a Web browser
Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of
E-mail settings - IMPORTANT
This guide is applicable to all Virgin Media customers using Windows 7 or Windows Vista, but is written using an example account with an e-mail address ending in To view the detailed settings required for each type of Virgin Media account (other types are, and, see the Related Articles section.  
Manual configuration
Follow the guide below to configure Windows Live Mail 2011 to send and receive your Virgin Media e-mail. Windows Live Mail 2011 is an optional download from the Microsoft site, available to Windows 7 and Windows Vista users only.

This guide assumes that you have already downloaded and installed the software. If you've already set up your e-mail account in Windows Live Mail 2011 and simply need to check your existing settings, see the article How do I check my e-mail settings in Windows Live Mail 2011?

Don't worry if you get stuck - Windows Live Mail is one of the e-mail clients supported by our technical support team.

IMAP Settings

If you need IMAP settings for Windows Mail then please visit our article: How to configure IMAP for Windows Mail

Here's how to set up your e-mail account in Windows Live Mail 2011:

1. Launch Windows Live Mail 2011 from the Start > All Programs menu. The icon looks like the one shown below.

2. Click on Accounts in the menu at the top of the screen, then select Email:

The following window opens:

3. Enter the following settings.

E-mail address

Use entire e-mail address.



Enter the password for your e-mail account. If you don't know the password for your account you can reset it using the forgotten password tool in My Virgin Media.

Display Name

Your name as you would like it to appear to others when you send them an e-mail. We recommend entering your real name, although any name can be used.

Manually configure server settings for e-mail account

Click in the box to insert a tick.

4. Click Next to continue. The following window opens:

5. Enter the following settings.

Incoming server information

Server type

Select POP

Server address



Requires a secure connection

Click on the box to insert a tick

Authenticate using

Select Clear text

Logon user name

Use entire e-mail address.


Outgoing server information

Server address



Requires a secure connection

Click on the box to insert a tick

Requires authentication

Click on the box to insert a tick

See the Related Articles section for settings for each type of Virgin Media e-mail account.

6. Click on Next to continue.

7. If required, select the option to add another e-mail address. Otherwise, click on Finish to close the window.

You are now ready to start using your e-mail account to send and receive messages.