Search KB

 

Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.

 

Help for Cable customers

Check your service statusCableNational

Email

How do I set up Windows Live Mail?

Access your e-mail through a Web browser
Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.com.
E-mail settings - IMPORTANT
This guide is applicable to all Virgin Media customers, but is written using an example account with an e-mail address ending in @virginmedia.com. To view the detailed settings required for each type of Virgin Media account (other types are @virgin.net, @ntlworld.com and @blueyonder.co.uk), see the Related Articles section. To find out how to configure IMAP settings click here
Manual configuration
Follow the guide below to configure Windows Live Mail to send and receive your Virgin Media e-mail. Windows Live Mail is an optional download from the Microsoft site. This guide assumes that you have already downloaded and installed the software. If you've already set up your e-mail account in Windows Live Mail and simply need to check your existing settings, see: How do I check my e-mail settings in Windows Live Mail?

IMAP Settings

If you need IMAP settings for Windows Mail then please visit our article: How to configure IMAP for Windows Mail

Note that Windows Live Mail is not a supported e-mail client by our technical support team.  While the settings below should work on our e-mail platform (which is standards based), we suggest that you search online or try our Help & Support forums if you need any further assistance.

Launch Windows Live Mail from the Start > All Programs menu. The icon looks like the one shown below.


Click the Add e-mail account link in the bottom-left of the screen.

A window entitled 'Add an E-mail Account' will appear. Enter the following settings.

E-mail address

Use entire e-mail address.

e.g., richard.branson@virginmedia.com

Password

Enter the password for your e-mail account. If you don't know the password for your account you can reset it using the forgotten password tool in My Virgin Media.

Display Name

Your name as you would like it to appear to others when you send them an e-mail. We recommend entering your real name, although any name can be used.

Manually configure server settings for e-mail account

Ticked

Click Next to continue.

Set the first dropdown menu to read My incoming mail server is a POP3 server, and enter the following settings.

Incoming server

pop3.virginmedia.com

Port

995

This server requires a secure connection (SSL)

Ticked

Log on using

Clear text authentication

Login ID

Use entire e-mail address.

e.g., richard.branson@virginmedia.com

Outgoing server

smtp.virginmedia.com

Port

465

This server requires a secure connection (SSL)

Ticked

My outgoing server requires authentication

Ticked

See the Related Articles section for settings for each type of Virgin Media e-mail account.

Click Next to continue.

Click Finish to close the setup wizard.

You are now ready to start using your e-mail account to send and receive messages.


Was this information useful?

Quick Access


Got a fault with your service?

We'll need to do a service check to diagnose and resolve the problem

Ask Jenny a question about Virgin Media services

Existing customer

Not yet a customer

Manage your account with My Virgin Media

Need to get in touch? Find out how to
Contact Us

Get help from others in the Virgin Media Help & Support Forum