Help & Support

Email settings for addresses ending in @ntlworld.com

Access your e-mail through a Web browser
Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.com.
Manual configuration settings for e-mail

Type of information

Settings to enter

 

 

Sending mail (SMTP)

 

SMTP server name

smtp.ntlworld.com

SMTP SSL

Enabled

SMTP port

465

SMTP authentication*

Enabled (or 'Password' on Macs)

SMTP username

Full e-mail address, e.g., richard.branson@ntlworld.com

 

 

Receiving mail (POP3)

 

POP3 server name

pop3.ntlworld.com

POP3 SSL

Enabled

POP3 port

995

POP3 authentication

Enabled (or 'Password' on Macs)

POP3 username

Full e-mail address, e.g., richard.branson@ntlworld.com

POP3 SPA (Secure Password Authentication)

Disabled

 

 

Receiving mail (IMAP4)

 

IMAP4 server name

imap.ntlworld.com

IMAP4 SSL

Enabled

IMAP4 port

993

IMAP4 authentication

Enabled (or 'Password' on Macs)

IMAP4 username

Full e-mail address, e.g., richard.branson@ntlworld.com

IMAP4 SPA (Secure Password Authentication)

Disabled

*Note: Some customers who access their @ntlworld.com email account with certain clients, such as Outlook 2007, may need to switch off SMTP authentication - only if they're experiencing difficulties sending email using the settings given above. They can do this by unticking 'My outgoing server (SMTP) requires authentication'. Alternatively, upgrading to a different version of Outlook will resolve the issue.

Note: if you wish to receive e-mail via POP3 on more than one device (e.g. multiple PCs or a PC and a smartphone), enable 'recent:' mode. For more information, see How do I download mail from the same account on more than one PC or mobile device, using "recent" mode?

In order for you to be able to receive mail through e-mail software, your e-mail account has to be enabled for POP access. This feature is enabled by default, but it may be worthwhile to check this to ensure that mail can be received.

Need advanced help on configuring e-mail?
If you need help on configuring supported e-mail software, view the relevant help guides in this section. Alternatively, contact our technical support department for assistance. Remember that we can provide assistance only for e-mail software that we support. For more information, see 'Which e-mail clients do Virgin Media support?'.

Although we cannot guarantee that other e-mail software and devices will work with our service, our service is standards based and the settings above should be sufficient for you to configure those products yourself. For further information, please consult the setup guide that came with the software or device you are trying to configure.

Setup guides can usually also be found online on the Internet – use the search box above to search for your particular piece of software