Help & Support

Changing the Virgin Media router's wireless password

Click your Virgin Media Router below for information on how to change the WiFi password/passphrase.

Hub 3.0

To protect the Hub 3.0 from being accessed wirelessly by an unauthorised user, you may wish to change the WiFi network password.

Changing the WiFi network password
  1. Connect your computer to the Hub 3.0 using an Ethernet cable
  2. Access the settings page by entering the web address shown on the Hub 3.0 sticker. For a guide on how to do this, please see Configuring advanced settings on your Virgin Media router.
  3. Click Configure your WiFi connection.
  4. Click the >Change option next to your current WiFi network password
  5. Enter a new password into the password box.

    Note: The minimum criteria for the WiFi password is:

    • 10 characters long
    • Must include 1 or 2 upper case letters
    • Must include 1 or 2 numbers
    • Must not have 8 lower case letters in a row
  6. Click Apply changes, and then close the administration interface. All computers and devices that were wirelessly connected to the Hub 3.0 will now be disconnected, because they will still be configured with the old wireless network password.
  7. Restart your computers and devices and try to reconnect to the Hub 3.0, and you should be prompted for the new password. If you have difficulty in reconnecting to the wireless network, follow our setup guides and remember to use your new passphrase:

    Connecting a Windows 10 PC to a wireless network
    Connecting a Windows 8 PC to a wireless network
    Connecting a Windows 7 PC to a wireless network
    Connecting a Windows Vista PC to a wireless network
    Connecting a Windows XP PC to a wireless network
    Connecting a Mac to wireless network

  8. Note: if you ever forget your new passphrase, you can set it back to the default by Resetting your Virgin Media router (this will also reset all other changes you have made to the Hub 3.0 settings).
  9. Once all computers and devices are reconnected to the wireless network, you can disconnect the Ethernet cable from the computer.

Super Hub 2ac

To protect the Super Hub from being accessed wirelessly by an unauthorised user, you may wish to change the wireless network passphrase.

Changing the wireless network passphrase

  1. Connect your computer to the Super Hub using an Ethernet cable
  2. Access the settings page by entering the web address shown on the Super Hub sticker. For a guide on how to do this, please see Configuring advanced settings on your Virgin Media router.
  3. Click Wireless Network Settings.
  4. Enter your desired new passphrase into the Passphrase box. There are separate options for the 2.4Ghz and 5Ghz Wireless networks.


  5. Click Save Settings, and then close the administration interface. All computers and devices that were wirelessly connected to the Super Hub will now be disconnected, because they will still be configured with the old wireless network security key.
  6. Restart your computers and devices and try to reconnect to the Super Hub, and you should be prompted for the new passphrase. If you have difficulty in reconnecting to the wireless network, follow our setup guides and remember to use your new passphrase:

    Connecting a Windows 10 PC to a wireless network
    Connecting a Windows 8 PC to a wireless network
    Connecting a Windows 7 PC to a wireless network
    Connecting a Windows Vista PC to a wireless network
    Connecting a Windows XP PC to a wireless network
    Connecting a Mac to wireless network

  7. Note: if you ever forget your new passphrase, you can set it back to the default by Resetting your Virgin Media router (this will also reset all other changes you have made to the Super Hub's settings).
  8. Once all computers and devices are reconnected to the wireless network, you can disconnect the Ethernet cable from the computer.

Super Hub 2

To protect the Super Hub from being accessed wirelessly by an unauthorised user, you may wish to change the wireless network passphrase.

Changing the wireless network passphrase

  1. Connect your computer to the Super Hub using an Ethernet cable
  2. Access the settings page by entering the web address shown on the Super Hub sticker. For a guide on how to do this, please see Configuring advanced settings on your Virgin Media router.
  3. Click Wireless Network Settings.
  4. Enter your desired new passphrase into the Passphrase box. There are separate options for the 2.4Ghz and 5Ghz Wireless networks.


  5. Click Save Settings, and then close the administration interface. All computers and devices that were wirelessly connected to the Super Hub will now be disconnected, because they will still be configured with the old wireless network security key.
  6. Restart your computers and devices and try to reconnect to the Super Hub, and you should be prompted for the new passphrase. If you have difficulty in reconnecting to the wireless network, follow our setup guides and remember to use your new passphrase:

    Connecting a Windows 10 PC to a wireless network
    Connecting a Windows 8 PC to a wireless network
    Connecting a Windows 7 PC to a wireless network
    Connecting a Windows Vista PC to a wireless network
    Connecting a Windows XP PC to a wireless network
    Connecting a Mac to wireless network

  7. Note: if you ever forget your new passphrase, you can set it back to the default by Resetting your Virgin Media router (this will also reset all other changes you have made to the Super Hub's settings).
  8. Once all computers and devices are reconnected to the wireless network, you can disconnect the Ethernet cable from the computer.

Super Hub

To protect the Super Hub from being accessed wirelessly by an unauthorised user, you may wish to change the wireless network passphrase.

Changing the wireless network passphrase

1. Connect your computer to the Super Hub using an Ethernet cable.
2. Access the settings page by entering the web address shown on the Super Hub sticker. For a guide on how to do this, please see Configuring advanced settings on the Virgin Media router.
3. Click Wireless Network Settings.
4. If it isn't chosen already, set the Security Mode drop-down menu to WPA Auto, and then enter your desired new passphrase into the Passphrase box.

5. Click Save Settings, and then close the administration interface. All computers and devices that were wirelessly connected to the Super Hub will now be disconnected, because they will still be configured with the old wireless network security key.

6. Restart your computers and devices and try to reconnect to the Super Hub, and you should be prompted for the new passphrase. If you have difficulty in reconnecting to the wireless network, follow our setup guides and remember to use your new passphrase:

Connecting a Windows 10 PC to a wireless network
Connecting a Windows 8 PC to a wireless network
Connecting a Windows 7 PC to a wireless network
Connecting a Windows Vista PC to a wireless network
Connecting a Windows XP PC to a wireless network
Connecting a Mac to wireless network

Note: if you ever forget your new passphrase, you can set it back to the default by Resetting your Virgin Media router (this will also reset all other changes you have made to the Super Hub's settings).

7. Once all computers and devices are reconnected to the wireless network, you can disconnect the Ethernet cable from the computer.