Help & Support

How do I change my Virgin Media router's wireless password?
Does your router look like this?
Looks like you couldn't identify your router using our guide. It might be worth trying the 'identify my router' guide once again to be sure.
We recommend you double check the product codes to be absolutely sure.
Still not sure?
Does your wireless kit have an antenna?
Here's one more simple check: if your kit has an external antenna, you're using a wireless router & modem rather than a Hub, Super Hub or new Super Hub.