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If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.


Help for Cable customers

Check your service statusCableNational

Billing and Payments

How do I disconnect my services?

We're sorry to hear you're thinking of disconnecting.

Please remember that the minimum contract period for our services is 9, 12 or 18 months, depending on the particular offer or bundle. If you decide to leave us within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract. See our Terms & Conditions for details. If you decide to leave us after your minimum contract period, you'll just need to give us 30 days' notice.

If you would like to review the cost of your monthly package or you are experiencing issues with your service we are always here to help, just call our team on 150 from your Virgin Media phone or mobile, or 0845 454 1111* from any other phone and select option 5.

* For details about how much it costs to call our team from a Virgin Media home phone, visit Call costs from other networks and mobiles vary.

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