Search KB


Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.


Help for Cable customers

Check your service statusCableNational

Billing and Payments

How do I disconnect my services?

We're sorry to hear you're thinking of disconnecting. Was it something we said?

If we have done something wrong, we’d love the chance to put it right.

If you would like to review the cost of your monthly package or you are experiencing issues with your service we are always here to help.

Please get in touch with us to tell us about issues you might’ve had.

If you are looking to terminate your contract with us, please remember that the minimum contract period for our services is 9, 12 or 18 months, depending on the particular offer or bundle.
If you decide to leave us within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract. See our Terms & Conditions for details.

If you decide to leave us after your minimum contract period, you'll just need to give us 30 days' notice.

Was this information useful?

Quick Access

Got a fault with your service?

We'll need to do a service check to diagnose and resolve the problem

Ask Jenny a question about Virgin Media services

Existing customer

Not yet a customer

Manage your account with My Virgin Media

Need to get in touch? Find out how to
Contact Us

Get help from others in the Virgin Media Help & Support Forum