Help for Cable customers

This page provides the generic ISP settings for Virgin Broadband.

If you are unsure how to add/change these settings, you can follow the step by step guides in our help tutorials.

IP and DNS address settings

• Primary address: 194.168.4.100
• Secondary address: 194.168.8.100
• Your IP address will either be automatically assigned, or set to 0.0.0.0

DNS stands for Domain Name System, and is the technology that assigns names to IP addresses. DNS technology means you can type in www.virginmedia.com instead of having to remember a long winded IP address!

Email settings

Refer to the relevant section below.

If your email address ends in @virginmedia.com:

• Customer Email format - user.name@virginmedia.com
• Outgoing Mail Server - smtp.virginmedia.com
• Outgoing server type - SMTP
• Incoming mail server - pop3.virginmedia.com
• Incoming server type - POP3
• Password - for example, Rich4rd1

You will need some or all of this information when setting up your mail account. Take a look at Setting up an email client for details.

Note: Your Username and Password are created when you activate your account.

If your email address ends in @blueyonder.co.uk:

• Customer Email format - user.name@blueyonder.co.uk
• Outgoing Mail Server - smtp.blueyonder.co.uk
• Outgoing server type - SMTP
• Incoming mail server - pop3.blueyonder.co.uk
• Incoming server type - POP3
• Password - for example, Rich4rd1

You will need some or all of this information when setting up your mail account. Take a look at Setting up an email client for details.

Note: Your Username and Password are created when you activate your account.

If your email address ends in @ntlworld.com:

• Customer Email format - user.name@ntlworld.com
• Outgoing Mail Server - smtp.ntlworld.com
• Outgoing server type - SMTP
• Incoming mail server - pop.ntlworld.com
• Incoming server type - POP3
• Password - for example, Rich4rd1

You will need some or all of this information when setting up your mail account. Take a look at Setting up an email client for details.

Note: Your Username and Password are created when you activate your account.

Newsgroup settings

• News (NNTP) Server - news.virginmedia.com
• News server: port number - 119

To find out more about newsgroups, click on Newsgroups

Webspace and FTP settings

Refer to the relevant section below.

If your email address ends in @virginmedia.com:

• Home page - http://xxx.webspace.virginmedia.com, where xxx is the user name you created during activation.
• FTP upload address - ftp.webspace.virginmedia.com
• User name - Your user name, for example, Richard Branson
• Password - Your password, for example, Rich4rd1

Note: Your Username and Password are created when you activate your account.

If your email address ends in @blueyonder.co.uk:

• Home page - www.xxx.pwp.blueyonder.co.uk, where xxx is the user name you created during activation.
• FTP upload address - ftp.pwp.blueyonder.co.uk
• User name - Your user name, for example, Richard Branson
• Password - Your password, for example, Rich4rd1

Note: Your Username and Password are created when you activate your account.

• Home page - http://homepage.ntlworld.com/xxx, where xxx is the user name you created during activation.
• FTP upload address - upload.ntlworld.com.
• User name - Your user name, for example, Richard Branson
• Password - Your password, for example, Rich4rd1

Note: Your Username and Password are created when you activate your account.

To find out what webspace is, click on Virgin Media Webspace settings