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  • Email settings for addresses ending in

    Access your email through a Web browser
    Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of email software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of
    Manual configuration settings for email

    Type of information

    Settings to enter

    Sending mail (SMTP)

    SMTP server name



    SMTP port


    SMTP authentication

    Enabled (or 'Password' on Macs)

    SMTP username

    Full email address, e.g.,

    Receiving mail (IMAP4)

    IMAP4 server name



    IMAP4 port


    IMAP4 authentication

    Enabled (or 'Password' on Macs)

    IMAP4 username

    Full email address, e.g.,

    IMAP4 SPA (Secure Password Authentication)


    Receiving mail (POP3)

    POP3 server name

    POP3 SSL


    POP3 port


    POP3 authentication

    Enabled (or 'Password' on Macs)

    POP3 username

    Full email address, e.g.,

    POP3 SPA (Secure Password Authentication)


    About the change in format of your username
    Your e-mail software may previously have been set up to use a computer-generated, non-personalised username such as at003c6326. This username format is now being replaced by the entire e-mail address for the primary alias on each of your mailboxes, e.g., If you use a mailbox that has no aliases assigned to it, the username will remain as the computer-generated version, but will still need to end with the domain name, e.g., If you're not sure whether your account has any aliases assigned to it, log in to My Virgin Media and click Email addresses, usernames and passwords, then click the Details link on the first e-mail account. You will see a list of any aliases on that account under the heading Other addresses mapped to this mailbox.