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  • Email settings for addresses ending in @blueyonder.co.uk

    Access your e-mail through a Web browser

    Did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of the virginmedia.com website.

    Manual configuration settings for email clients

    Type of information

    Settings to enter

     

     

    Sending mail (SMTP)

     

    SMTP server name

    smtp.blueyonder.co.uk

    SMTP SSL

    Enabled

    SMTP port

    465

    SMTP authentication

    Enabled (or 'Password' on Macs)

    SMTP username

    Full e-mail address, for example, richard.branson@blueyonder.co.uk

    Note: If you update your username in My Virgin Media, this email address will not change.

     

     

    Receiving mail (POP3)

     

    POP3 server name

    pop3.blueyonder.co.uk

    POP3 SSL

    Enabled

    POP3 port

    995

    POP3 authentication

    Enabled (or 'Password' on Macs)

    POP3 username

    Full e-mail address, for example, richard.branson@blueyonder.co.uk

    Note: If you update your username in My Virgin Media, this email address will not change.

    POP3 SPA (Secure Password Authentication)

    Disabled

     

     

    Receiving mail (IMAP4)

     

    IMAP4 server name

    imap4.blueyonder.co.uk

    IMAP4 SSL

    Enabled

    IMAP4 port

    993

    IMAP4 authentication

    Enabled (or 'Password' on Macs)

    IMAP4 username

    Full e-mail address, for example, richard.branson@blueyonder.co.uk

    Note: If you update your username in My Virgin Media, this email address will not change.

    IMAP4 SPA (Secure Password Authentication)

    Disabled

    About the change in format of your username
    Your email software may previously have been set up to use a computer-generated, non-personalised username such as at003c6326. This username format is now being replaced by the entire e-mail address for the primary alias on each of your mailboxes, e.g., richard.branson@blueyonder.co.uk. If you use a mailbox that has no aliases assigned to it, the username will remain as the computer-generated version, but will still need to end with the domain name, e.g., at003c6326@blueyonder.co.uk. If you're not sure whether your account has any aliases assigned to it, sign in to Virgin Media Mail and click then click the Details link on the first email account. You will see a list of any aliases on that account under the heading Other addresses mapped to this mailbox.

    Need advanced help on configuring e-mail?

    If you need help on configuring supported e-mail software, view the relevant help guides in this section. Alternatively, contact our technical support department for assistance. Remember that we can provide assistance only for e-mail software that we support.

    Although we cannot guarantee that other e-mail software and devices will work with our service, our service is standards based and the settings above should be sufficient for you to configure those products yourself. For further information, please consult the setup guide that came with the software or device you are trying to configure.

    Setup guides can usually also be found online on the Internet – use the search box above to search for your particular piece of software.