Help & Support

How do I set up my @virginmedia.com email on an Apple device?

So you'e got yourself an iPad or an iPhone and want to know how to set it up to view, send and receive your Virgin Media Mail?

Why not watch our 'How to' video to find out how easy it is or follow the instructions below:

This video is also available in British Sign Language.

1. Make sure you've enabled IMAP in your main Virgin Media Mail settings

2. Open the Settings app on your device

3. Tap Mail, Contacts, Calendars

4. Tap Add account...

5. Tap Other.

6. Tap Add Mail Account.

7. Enter your:

  • Name – your full name. For example, Richard Branson
  • Address – your email address. For example, richard.branson@virginmedia.com
  • Password – your email password
  • Description – a description of the email account. For example, Virgin Media Mail

8. Tap Next

9. On the New Account screen, make sure IMAP is selected

10. Enter the following details in the Incoming Mail Server section:

  • Host Name – imap.virginmedia.com
  • User Name – your email address. For example, richard.branson@virginmedia.com
  • Password – your email password

11. Enter the following details in the Outgoing Mail Server section:

  • Host Name – smtp.virginmedia.com
  • User Name – your email address. For example, richard.branson@virginmedia.com
  • Password – your email password

12. Tap Next

13. Once your account is verified, tap Save

You can now return to your Apple device’s Home screen where you’ll be able to use the Mail app to view, send and receive Virgin Media Mail.

For more information about using your iPhone with Virgin Media, check our Help & Support Forum.