Search KB

 

Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.

 

Help for Cable customers

Check your service statusCableNational

Telephone

I'm moving home, what do I need to do?

We know you won’t want to live without your Virgin Media services in your new home. That’s why we make moving quick and easy.

When you move we’ll:

• Install everything in one go – only we can do that
• Review your services and make sure you’re on the best value package
• Have your services installed by one of our friendly technicians

For more information on how we can help you move home, just visit our dedicated site here.

Was this information useful?

Quick Access


Got a fault with your service?

We'll need to do a service check to diagnose and resolve the problem

Ask Jenny a question about Virgin Media services

Existing customer

Not yet a customer

Manage your account with My Virgin Media

Need to get in touch? Find out how to
Contact Us

Get help from others in the Virgin Media Help & Support Forum