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If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.


Help for Cable customers

Check your service statusCableNational


Moving house? See what’s available at your new place

If you’re moving to a home in our cable network, you could get Virgin Media’s TV, phone and superfast fibre optic broadband services.

To find out if your new address is connected:

1. Go to
2. Enter the postcode for your new address in the What services can I get? box, and then click Go.
3. Choose the first line of your new address, then click Next.
4. We'll let you know whether or not Virgin Media services are available in your new home.

What do I do next?

Joining Virgin Media for the first time? Just follow the simple steps on our website to choose your services and decide when you want them installed. To see what happens after you’ve placed your order, head to our Welcome area.

If you’re an existing Virgin Media customer, pop over to our dedicated Moving site at We’ve set it up to show you how we make your move quick and easy.

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