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If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.


Help for Cable customers

Check your service statusCableNational

Recycling your old kit

At Virgin Media, we're taking responsibility for growing our business in a way that's good for people and the environment. You can help us by recycling your old Virgin Media kit.

We're part of the Government approved "Distributor Take-Back scheme" (DTS). This means we're helping to fund a network of collection points near where you live, where you can drop off your old kit for recycling, free of charge. To find your nearest collection point, just go to

You can follow our journey at

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