There are five lights you can use to troubleshoot your Netgear router. Check each light in turn to make sure it's not indicating a problem.
The Power light should be lit solid green after you connect the router to the power supply. If it’s flashing amber, it hasn’t yet finished its diagnostic test, so wait for a short while and check again.
If the Power light is off or lit solid amber, check that:
- The power cable is securely connected to the router
- The power cable is plugged in at the power socket
- The power socket is switched on (if there is a power switch).
If the power light still doesn't light, try a different socket. Still nothing? Call us on 150 from a Virgin Media home phone or 0845 454 1111 from any other phone and we'll help you get to the bottom of it with some more tests.
The Test light should light up when you first switch it on, to show that the router is carrying out its diagnostic checks. When the light goes out, the router is ready to use.
If you connect over Ethernet (LAN), you can skip this bit, as the Wireless light won't be used.
If the Wireless light is lit solid green, the wireless interface is enabled. If the WLAN light is flashing green, data is being received or transmitted by the router. If the light is off, this might indicate a problem.
It can take up to two minutes for a router to complete its start-up procedure, so make sure that you've given it enough time to switch on all its wireless features. If the Wireless light isn't lit after two minutes, try our step by step troubleshooting guide Can’t connect over wireless (If you haven’t already), or call us on 150 from a Virgin Media home phone or 0845 454 1111 from any other phone.
Used to monitor the connection between the router and your cable modem.
If the Internet light is lit solid green or flashing green, the Internet connection is active.
If the Internet light is off, this means there's a problem. No light means that the router isn't able to 'talk to' Virgin Media Broadband. Try our step by step troubleshooting guide Can’t connect over broadband (If you haven’t already), or please call us on 150 from a Virgin Media home phone or 0845 454 1111 from any other phone.
If you connect wirelessly, you can skip this bit, as the LAN (Ethernet) lights won't be used.
When you connect a computer to one of the router's LAN ports with the Ethernet cable, and log in to the computer, the light that corresponds to that port should light solid green or amber (it'll flash if the router is receiving and transmitting data). If the light is off, this means there's a problem.
Do these checks to try to solve the problem:
- Make sure you're using the yellow Ethernet cable supplied with the router.
- Make sure the Ethernet cable is firmly connected to your computer and to the router.
- Make sure that the Ethernet port is enabled on your computer. Click to find out how to do this in Windows XP, Windows Vista, or on a Mac. If you are using another Operating System, check out the guide that came with your computer.
- Test the router by connecting LAN port 1 to LAN port 2 on the back of the router, using the yellow Ethernet cable that came with it.
- If LAN port lights 1 and 2 on the front of the router are lit, the problem is with the Ethernet port on your computer. Check to make sure there is no dust or blockage in the Ethernet port on your computer, and then try to connect it to the router again. If the router light corresponding to the LAN port still does not light up, and you've already checked that the port is enabled, contact the provider of your computer and tell them you have a faulty Ethernet port.
- If LAN port lights 1 and 2 on the front of the router are not lit, try the same test with ports 3 and 4. If these don't light up, either the router or the Ethernet cable is faulty. Call us on 150 from a Virgin Media home phone or 0845 454 1111 from any other phone for guidance.