Help & Support

Difficulty signing in to email?

There are a number of reasons why you could be having difficulty signing in to email. Check out the following for the most common solutions.

Changed your login and trying to access webmail?

If you changed your preferred login in My Virgin Media to something other than the email address we gave you when you first joined us, the new login is the one you need to use when you access your Virgin Media Mail account via a browser.

For example, if we gave you the username rbranson@virginmedia.com, and you changed this to rbranson@owndomain.com in My Virgin Media > My Profile, the second address is the one you need to use to sign in to your rbranson@virginmedia.com webmail.

If you've forgotten your My Virgin Media username or password, check What if I forget My Virgin Media username or password?

If you use an email client, you need to use your Virgin Media Mail address as the username.

Username or password incorrect?

Email login problems are often associated with the use of an incorrect username or password. If you are prompted for your username and password when attempting to access your email, re-enter your information in both fields and then try again.

Just so you know, your email password is the same you use to sign in to My Virgin Media.

If you've forgotten your My Virgin Media username or password, check What if I forget My Virgin Media username or password?

Using a saved browser bookmark or favourite to access web mail?

Due to some changes to web mail, saved browser bookmarks and favourites may not work. See 'Accessing Virgin Media Mail from a saved browser link' for details on how to resolve this.