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If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.


Help for Cable customers

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How do I change my email password?

To change your password, sign in to My Virgin Media. Click My Profile at the top of the page. Next click the change link that relates to Password and enter your new password.

If you can’t remember your My Virgin Media username or password, see What if I forget My Virgin Media username or password?

Make sure you create a unique password to help keep someone from breaking in to your account. Here are a few tips for creating your password, and keeping it safe:

  • Never tell anyone your password.
  • Never write down your password. Even though your password will look random to others, think of a way to remember it so that you don't have to write it down.
  • Change your password periodically.
  • Don't choose a dictionary word as your password. Be creative.
  • Mix capital and lowercase letters. Use numbers. A variety of characters makes it harder to guess a password.
  • For help choosing a strong and secure password, see How to choose a strong and secure password

Remember, when you change your password, you may need to update your password in a few other places:

  • If you use email software like Outlook Express to access your Virgin Media Mail then you'll need to update your new password when you next open the software.
  • If you use Backup & Storage you'll also be prompted to update your password.
  • If you have dial up or use webspace, your password will also be updated for these services.
Do you think your email account has been hacked?

If so, check out our article What do I do if I think my email account has been accessed (hacked) by someone else?

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