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If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.

 

Help for National customers

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Telephone

How to troubleshoot Virgin Media Phone problems

If you have taken our Phone Line and your Virgin Media phone service is not working as you would expect, just contact us.

Examples of when to call us:
  • Your phone has no dial tone.
  • You have a poor quality line, or crackling sound on your phone.
  • Your calls are being cut off.
  • You are not receiving calls.
  • You can’t see phone number of incoming calls.
  • You can’t hear the other person, or the other person can’t hear you

If you do not have a Virgin Media Phone Line, here's what to do if your phone service doesn't work as you'd expect.

Contact your phone line provider if:
  • Your phone has no dial tone.
  • You have a poor quality line, or crackling sound on your phone.
  • Your calls are being cut off.
  • You are not receiving calls.
  • You can’t see phone number of incoming calls.
  • You can’t hear the other person, or the other person can’t hear you.

This information only applies to Virgin Media National/ADSL customers. Cable customers should contact Virgin Media directly.

What if I have a question that isn't answered here?

If you have another question you can contact us by email or phone.


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