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How do I create and manage contacts in Virgin Media Mail?

Similar to an online address book, the Contact Manager gives you easy access to the people you want to reach. All your email contacts are stored here -- just click the Mail dropdown (as pictured below) in the left-hand column of your Virgin Media Mail page and select Contacts to access and edit your contacts' information.

Creating contacts
Editing contacts
Searching for contacts
Importing CSV files
Exporting contacts from other mail providers
Creating contact groups
Sending to multiple contacts
Sending to a contact group

Similar to an online address book, the Contact Manager gives you easy access to the people you want to reach. All your email contacts are stored here -- just click the Mail dropdown (as pictured below) in the left-hand column of your Virgin Media Mail page and select Contacts to access and edit your contacts' information.

Creating contacts

To create a contact:
1. Sign in to Virgin Media Mail.
2. Click Contacts under Mail along the left side of any page.
3. Click the New Contact button in the top-left corner of the Contact Manager.
4. Enter your contact's information in the appropriate fields. Any information you add will save automatically.

Email addresses are automatically added to your Contacts list each time you use the Reply, Reply to all, or Forward functions to send messages to addresses not previously stored in your Contacts list. If these addresses don't appear immediately, try waiting a few minutes or signing out of your account and signing back in. Also, each time you mark a message as 'Not Spam,' your Contacts list is automatically updated so that future messages from that sender are received in your inbox.

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Editing contacts

To edit or delete a contact, open your Contacts list by clicking Contacts under the Mail drop-down on the side of any page, and following the appropriate instructions below.

To edit a contact:
1. Find and click the name of the contact in the Contacts list.
2. Make any changes you’d like to make. They’ll save automatically.

To add a contact to a contact group:
1. Select the contact in the Contacts list.
2. Open the Groups drop-down menu.
3. Select the group you'd like to add the contact to, or select Create new to create a new group.

To remove a contact from a contact group:
1. Select the contact in the Contacts list.
2. Open the Groups drop-down menu.
3. Select the group you'd like to remove the contact from (boxes will be checked next to the groups that contact is already in).

To delete a contact:
1. Select the contact in the Contacts list.
2. Under the More actions drop-down menu, click Delete Contact.
3. If you change your mind or mistakenly delete a contact, you'll be able to undo within 60 seconds, or recover deleted contacts from the Bin for 30 days. But 30 days after you delete a contact, it will be removed permanently.

If you choose to restore deleted contacts you can do so by clicking the More drop-down menu. You will be asked how far back you wish to restore contacts from. This will restore all contacts from that period.

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Searching for contacts

To search for a contact:
1. Sign in to Virgin Media Mail.
2. Click Contacts under the Mail drop-down along the side of any Virgin Media Mail page.
3. Enter the name, email address, or any other contact details of the person you're searching for in the contacts search box.

Keep these tips in mind when searching for contacts:
- You can use prefixes.
- You can search by a person's first and/or last name.
- You'll see matching results as you type
- You can search for contacts by phone number, or notes you've entered about them.
- You can search by domain or username. For example, searching for virginmedia.com' will return all contacts with a Virgin Media Mail address.

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Importing CSV files

1. Create a custom CSV file, or export the address book from your other webmail provider or email client as a CSV file.
2. Sign in to Virgin Media Mail.
3. Click Contacts (located below the Mail drop-down) on any Virgin Media Mail page.
4. From the More dropdown menu, select Import....
5. Click the Choose File button and locate the CSV file you'd like to upload.
6. Select the file and click the Import button.

Once you've successfully uploaded the document, Virgin Media Mail will display the number of contacts imported.

A few things to keep in mind:

- If some entries aren't included in your Contacts list, Virgin Media Mail tells you why these entries were left out. 
- If you receive error messages when attempting to import your contacts, you may need to edit your CSV file.

Note: These CSV files work with Outlook, Outlook Express, Gmail, Yahoo! Mail, Hotmail, Eudora, and some other email providers. But the CSV files that these applications produce might not contain all of the supported contact fields. For example, when Outlook exports to a CSV file, it omits data including attachments, distribution lists, contact pictures, the “file as” field, the “nickname” field, and text formatting in the “notes” field. Virgin Media Mail Contacts doesn’t have a way to know what was omitted, so we suggest that after you finish the import, you search for contacts that might have these properties and manually copy over any important information.

About the notes field:

- Virgin Media Mail Contacts doesn't support rich text formatting, or unlimited length in the “notes” field. When we are unable to import a certain field from the CSV, we do our best to let you know so that you can fix it manually. 
- The maximum size for a contact is 32 KB. If a contact exceeds this size, the "notes" field might be truncated.

Creating or editing CSV files

Spreadsheet programs like Microsoft Excel make it easy to create and edit CSV files.
Your CSV file should be formatted as a table and must include a header, or first line, that defines the fields in your table. Virgin Media Mail accepts many common header fields (name, email address, etc.). If you're updating an existing file, you probably won't need to change your header field names; if you're creating a new file and need some guidance, you can use any of the field names used in the examples below.

Here are some additional things to keep in mind as you create your file:
- The file must include a field for the email address.
- The Name field can be a single column, like this: header > name contact info > Richard Branson

If you'd rather, you can also use separate fields for the first, middle, and last names, like this:header > first name | middle name | last name contact > Richard Branson
* Fields can be listed in any order.

Here's an example of a sample file that can be created using Microsoft Excel:
header > First Name | Last Name | Email Address | Home Address | Mobile phone Richard Branson richardbranson@virginmedia.com Street Address 160 Great Portland St 08458 40777

By saving this table as a .csv file, and importing it in to Virgin Media Mail, one entry – for Richard Branson – is added to your Contacts list.

Once you've entered all of your contacts into a table, save the document and select CSV (Comma delimited) (*.csv) as the type of file you'd like to save. If prompted to verify your selection, click Yes or OK.For still more information about CSV files, open Help in Excel.

Once you've saved the file, you're ready to import your CSV file to Virgin Media Mail.

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Exporting contacts from other mail providers

- Yahoo!: To import your Yahoo! Mail address book, save your file as a Yahoo! CSV. Instructions are available in the Yahoo! Address Book help section at:
help.yahoo.com/help/us/ab/impexp/

- Hotmail: Here's one way to export your contacts from Hotmail to Virgin Media Mail:

Using Internet Explorer:

1. Sign in to your Hotmail account.
2. Click the 'Contacts' tab.
3. Click 'Print view'.
4. Align the cursor with the first letter of the 'Name' column.
5. Highlight your contacts by holding down the cursor and dragging it down the list.
6. Hold down the 'Control + c' keys to copy the list.
7. Open Microsoft Excel (or a similar spreadsheet program that supports comma separated values).
8. Select cell A1 in Excel (the top square on the left side).
9. Hold down the 'Control + v' keys to paste (don't use 'Paste Special').
10. Choose 'Save as' from the 'File' menu, and select the type 'CSV(Comma delimited).' Make a note of where you saved the file.

Using Mozilla or Firefox:

1. Sign in to your Hotmail account.
2. Click the 'Contacts' tab.
3. Click 'Print view'
4. Align the cursor with the first letter of the 'Name' column.
5. Highlight your contacts by holding down the cursor and dragging it down the list.
6. Hold down the 'Control + c' keys to copy the list.
7. Open Microsoft Excel (or a similar spreadsheet program that supports comma separated values).
8. Select cell A1 in Excel (the top square on the left side).
10. Right click in cell A1 and select 'Paste Special'
11. Select 'Text' and click 'OK'
12. Choose 'Save as' from the 'File' menu, and select the type 'CSV(Comma delimited).' Make a note of where you saved the file.

Hotmail Live:

1. Sign in to your Hotmail account.
2. Click the Contacts list on the bottom left of the page.
3. Click the Manage drop-down menu at the top of the Contacts list and select Export.
4. On the page that appears, click the Export Contacts button.
5. When you're prompted to open or save the file, click Save.
6. Select a location to save the file, and click Save.

Microsoft Outlook and Outlook Express:

Here are some general directions to follow, though instructions may vary by version. For more detailed instructions, open 'Help' in Outlook or Outlook Express and type 'export' in the search box. Look for topics that include 'export wizard,' 'export information,' 'exporting contacts' or 'exporting address book contacts' in the title.

From Outlook:

1. Select File > Import/Export > Export from the main menu.
2. Choose Comma Separated Values (Windows) > Select "Contacts" > Save exported file.

From Outlook Express:

Export > Address Book from the main menu.
2. Select Text File (Comma Separated Values).
3. Click Export.

- orkut: Log in to orkut, then click 'Friends' along the top navigation. Next, click 'Download your contacts' on the bottom of the page to save your contacts as a CSV file.
- AOL: AOL doesn't have the functionality to export your address book, so you'll have to create a custom CSV file if you use this service. 
- Others: Refer to your service or client help section for information on how to export your address book. If you have trouble uploading a file to Virgin Media Mail, you may need to open the file in Excel, alter the columns and/or headers, and then save the file as .csv.

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Creating contact groups

To create a contact group:
1. Sign in to Virgin Media Mail.
2. Click Contacts under the Mail drop-down menu along the side of any page.
3. Click the New Group link on the left side of the Contact Manager, or select.
4. Create new from the Groups drop-down menu.
5. Enter the name of the group.
6. Click OK.

To add contacts to a contact group:
1. Select the contacts in the Contacts list.
2. Open the Groups drop-down menu.
3. Select the group you'd like to add the contact to, or select Create new to create a new group.

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Sending to multiple contacts

It's easy to send one message to many to people at once. From the Contact Manager:
1. Sign in to Virgin Media Mail.
2. Click Contacts.
3. Select all the contacts you'd like to send to.
4. Click Email in the group details pane.

From the Compose window:
1. Sign in to Virgin Media Mail.
2. Click Compose.
3. In the To: field, separate individual addresses or auto-complete suggestions with commas.
4. Compose your mail.

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Sending to a contact group

It's easy to send to contact groups. There are two ways to address a message to a contact group you've created:

From the Contact Manager:
1. Sign in to Virgin Media Mail.
2. Click Contacts.
3. Select the group you'd like to send to.
4. Click All at the top of the contact list or select the individuals you'd like to send to.
5. Click Email in the group details pane.

From the Compose window:
1. Sign in to Virgin Media Mail.
2. Click Compose.
3. In the To: field, enter the first few letters of the name of the contact group to which you'd like to send the message.
4. Select your contact group from the list of addresses the auto-complete feature suggests.
5. Compose your mail.

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