Help & Support

How do I download mail from the same account on more than one PC or mobile device, using "recent" mode?

Access your e-mail through a Web browser
Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of the page.
Receiving messages using multiple POP3 e-mail clients with 'recent:' mode
If you would like to receive your e-mail using multiple POP3 e-mail clients, you will need to make a slight change to the username settings in your e-mail clients. This change will instruct the mail server to deliver all messages that have been received in your account over the last 30 days, allowing you to download the same messages on multiple e-mail clients.

Simply add the word recent followed by a colon (:) in front of your current username. For example, if your e-mail username is, you would need to change it to

If you are using a supported e-mail client, look at our configuration guides to see how to amend your e-mail username.

Add this 'recent:' prefix to all of the e-mail clients you use in order to keep receiving messages on all of your machines.

When you use the prefix for the first time, all messages from the last 30 days will be downloaded, which means that there may be some duplication of messages that had already been downloaded. Subsequent attempts to receive e-mail will download only new messages, so there should be no further duplication.

Do I need to change my outgoing SMTP settings too?
You will need to make sure that the outgoing mail authentication settings are configured to use your full e-mail address only, i.e., you should not include the 'recent:' prefix in your outgoing mail authentication settings.

If you keep the default setting for outgoing mail authentication, i.e., using the same settings as for incoming mail, you may not be able to send mail when using 'recent:' mode. Instead, manually set the authentication details for the outgoing mail server.

Here is an example to illustrate the correct username formats when using 'recent:' mode.

 Incoming mail (POP3) server username

 Outgoing mail (SMTP) server username

Do I need to change any other settings?

Yes, you also need to set your email clients to leave a copy of the emails on the server.

Your login details for connecting to the Internet, accessing My Virgin Media, etc. all remain unaffected.

Are there any other ways to receive e-mail on multiple machines?
Yes, there are a couple of other options.

The first option is the most straightforward: you can send and receive messages through a Web browser using Virgin Media Mail online. This is the easiest way to keep all your mail in one place, and your messages will be accessible from just about any computer that has an Internet connection – easy!

Another option is to configure your e-mail clients to use IMAP access. This is an alternative access method to POP3, and gives you direct access to your messages and folder structure on the mail server.