Help & Support

How do I change my wireless router's WPA network security key/password?

Note: if you use either the Virgin Media Hub or Super Hub – our combined modem and wireless routers for cable customers, please see one of these guides:


How do I change the Virgin Media Hub's wireless network security key (Passphrase)?

How do I change the Virgin Media Super Hub's wireless network security key (Passphrase)?

To enhance the security of your wireless network, you can change the default network security key (or WPA passphrase) for your wireless router. This will reduce the chances of unauthorised users connecting to your wireless network.

You may also need to change your network security key if you wish to add a new computer to your wireless network but you cannot remember your network security key.

Note: if you have Virgin Media's Wireless Manager software installed, you can use it to change your network security key. If this is the case you will not need to follow the steps below.

Changing the network security key on D-Link routers

  1. Log in to the wireless router's administration interface. The settings required to do this can be found on the underside of the router.
  2. Click Wireless Setup on the left-hand side of the screen. Look for a field labelled Network Key and enter your desired new network security key.

  1. Click Save Settings and then close the router administration interface.
  2. Restart any computers and devices that were connected to your wireless network. When they next attempt to connect, you should be prompted to enter your new wireless network security key.
Changing the network security key on NETGEAR routers

  1. Log in to the wireless router's administration interface. The settings required to do this can be found on the underside of the router.
  2. Click Wireless Settings on the left-hand side of the screen. Look for a field labelled Network Key and enter your desired new network security key.


  1. Click Apply and then close the router administration interface.
  2. Restart any computers and devices that were connected to your wireless network. When they next attempt to connect, you should be prompted to enter your new wireless network security key.

For more help with wireless, check our Wireless area.