Help & Support

How do I change the Virgin Media Hub's wireless network security key (Passphrase)?

The Virgin Media Hub has its own wireless network security key (also known as the Passphrase), which allows wireless connections to be made to the Hub. To protect the Hub from being accessed wirelessly by an unauthorised user, you may wish to change the wireless network security key.

Changing the Virgin Media Hub's wireless network security key

1. Make sure that your computer is connected to the Hub via the supplied yellow Ethernet cable.

2. Look for the information panel on the side of the Hub. This will contain the settings you need in order to access the Hub's administration interface.

3. Open a Web browser (e.g. Internet Explorer) and then enter the address from the information panel – it should be http://192.168.0.1

4. When prompted, enter the username and password for the Hub's administration interface. Again, these details are printed on the information panel on the side of the Hub.

Once the username and password are accepted, you will be presented with the Hub's administration interface.

5. In the Setup section on the left of the screen, click Wireless Settings.

6. Leave the default security option of WPA-PSK[TKIP] + WPA2-PSK[AES] selected. Choose a new wireless network security key and enter it into the Passphrase box, then click Apply.

All computers and devices that were wirelessly connected to the Hub will now be disconnected, because they will still be configured with the old wireless network security key.

7. Restart your computers and devices and try to reconnect to the Hub, and you should be prompted for the new wireless network security key. If you have difficulty in reconnecting to the wireless network, follow our setup guides and remember to use your new wireless network security key:

Connecting wirelessly to the Virgin Media Hub on Windows XP

Connecting wirelessly to the Virgin Media Hub on Windows Vista

Connecting wirelessly to the Virgin Media Hub on Windows 7

Connecting wirelessly to the Virgin Media Hub on Mac OS X

Note: if you ever forget the new wireless network security key, you can set it back to the default by resetting the Hub (this will also reset all other changes you have made to the Hub's settings).

8. Once all computers and devices are reconnected to the wireless network, you can disconnect the yellow Ethernet cable from the machine you used to change the wireless network security key.

For more help with your Virgin Media Hub, check our Virgin Media Hub area.