Help & Support

How to switch your Super Hub to the 5GHz band

Your Super Hub can use one of two frequency bands to transmit its wireless signal – the default 2.4GHz band or the faster, less congested 5GHz band.

Think of 2.4GHz as a two-way road, with data being sent down one lane and received along another. The 5GHz range doubles the number of lanes, giving you the potential for higher and faster traffic flow.

The 2.4GHz band is the most commonly used and is supported by just about all wireless devices. The downside to its popularity is interference from other wireless devices is more common than on the 5GHz band.

While the 5GHz band allows for higher transfer rates and often improved range, one thing to note if you plan to use 5GHz is that all devices you connect to your Super Hub must be 5GHz compatible. It is really important to know that if you set your Super Hub to 5GHz, any non-5GHz devices will no longer be able to connect to that Super Hub until you change it back to 2.4GHz.

How to switch your Super Hub to the 5GHz band

  1. Access the Super Hub’s settings page via the web page shown on the back of the unit. For more information, check Configuring advanced settings on the Virgin Media Super Hub.
  2. Click the Wireless Network Settings button.
  3. Scroll down to the Wireless Band Settings section.

  1. Select the 5GHz option and press OK in the pop-up window.
  2. If you are sure that all devices connecting to your Super Hub are 5GHz compatible, click Save Settings to start using the 5GHz band.

That's it! Your Super Hub will now broadcast on the 5GHz band. If you have trouble connecting certain devices to your Super Hub’s wireless network, re-trace the steps above to change back to the 2.4GHz band. Changing the setting could mean that no devices can connect to the Super Hub without using the supplied Ethernet cable.

For more help, check our Super Hub area.