Help & Support

What is my wireless router's WPA network security key/password?

When you set up your wireless router, you need to enter its network security key (or WPA passphrase) in order to connect to it wirelessly.

Note: if you use the Virgin Media Hub or Super Hub – our combined modem and wireless router for cable customers – the default wireless security key is printed on the side of the unit. Please see one of these articles for more information:

What is the default network name and wireless network security key for the Virgin Media Hub?
 What is the default network name and wireless network securtiy key for the Virgin Media Super Hub?

Your default wireless security key is preinstall

When do I enter this information?

When you try to connect to your wireless network, you should be prompted to enter your network security key. An example is shown below.

When you choose a wireless network and click Connect, you should be prompted for your network security key. If you don't enter the correct information, you won't be able to connect to the wireless network.

Can I change my network security key?

Yes. To find out how to do this see How do I change my wireless router's WPA network security key/password?