Help & Support

Why don't I have a dial tone?

Check out our Service status area (available 24/7), where you can see if there are any known outages on the telephone network. You'll also be able to run some basic diagnostic checks on your telephone line to see if there's a fault there - and if there is, you can book an engineer online too.

Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 2.

* For details about how much it costs to call our team from a Virgin Media home phone, visit Call costs from other networks and mobiles vary.