Help & Support

Configuring advanced settings on the Virgin Media Hub

The Hub has its own user interface, accessible via a Web browser, which allows you to view and change numerous advanced settings that control the operation of the unit.

Please note that the factory default settings are perfectly adequate and there is normally no need for you to adjust any advanced settings.

How to access advanced settings via the Hub's administration interface

1. Look for the information panel on the side of the Hub. This will contain the settings you need in order to access the Hub's administration interface.

2. Open a Web browser (e.g. Internet Explorer) and then enter the address from the information panel – it should be

3. When prompted, enter the username and password for the Hub's administration interface. Again, these details are printed on the information panel on the side of the Hub.

Once the username and password are accepted, you will be presented with the Hub's administration interface.

The user interface is not covered in detail here, but some example screens are shown below. For more detailed guides on specific advanced settings, please see the following articles:

The Basic Settings screen shows information about the Internet connection, such as the Hub's IP address.

The Wireless Settings screen shows the network name (SSID) and other information about the type of wireless security in use. We recommend that you leave the WPA-PSK[TKIP] + WPA2-PSK[AES] radio button selected, as this provides for the best compatibility with most wireless connectivity devices.

Note: this screen can be used to change the SSID and the Passphrase. Any changes you make to these settings will result in your wireless connection being dropped, and you will then need to reconnect to the wireless network using the new settings. To maintain a connection while changing these settings, connect to the Hub via the supplied yellow Ethernet cable.

The Set Password screen allows you to change the password required to log in to the Hub's user interface. For more details, please see this article.

Note: this screen does not allow you to change your Virgin Media account password (the one you use for email, etc.). To do that, please use My Virgin Media.

For more help with your Virgin Media Hub, check our Virgin Media Hub area.