Help & Support

Configuring advanced settings on the Virgin Media Super Hub

The Super Hub has its own settings page which can be accessed via a Web browser.

Note: For the majority of users the factory default settings are adequate and there is no need to adjust any advanced settings.

How to access advanced settings

1. Take a look at the sticker on the back of the Super Hub and locate the web address under 'Super Hub Settings'

2. Open a Web browser (e.g. Internet Explorer) and enter the address – it should be

Note: If you have enabled Modem Mode on your Super Hub (the logo on the front will be glowing purple) you will need to use instead.

3. When prompted, enter the username and password shown on the sticker.

Once you’ve accessed the page there are three types of settings you can change:

Network Settings – allows you to change your wireless security settings, to disable broadcasting your wireless network name, and even to disable wireless altogether.

Super Hub Settings – allows you to change the username and password for accessing this page.

Device Connection Status – allows you to view details on the Super Hub's current status, along with details about any devices that are connected to the Super Hub.

In addition, there’s a link for Advanced Settings at the bottom of the screen.

If you want to learn more about your Super Hub and see what all the buttons and flashing lights mean, take a look at our step-by-step guide.For tips on how to get the best wireless signal, take a look at our step-by-step, interactive guide.

For detailed guides on specific advanced settings, please see the following articles:

For more help with your Super Hub, check our Super Hub area.