Help & Support

How do I connect a Mac to my Virgin Media Hub/Super Hub's wireless network?

Before you can make a wireless connection to the Hub/Super Hub, make sure that it is properly connected and powered up. Please read the relevant setup guide if you're not sure how to get started:

Setting up the Super Hub
Setting up the Hub

The following steps assume that you have an AirPort wireless adapter built in to your computer or laptop. If you use an external wireless adapter, follow the instructions that came with it in order to make a connection, using the settings below. If you use a WPS-compatible wireless adapter, please follow this guide.

Watch our 'How to' video on connecting a Mac to your Super Hub's wireless network:

Going wireless on Mac OS X

1. Click the AirPort wireless icon in the top-right of the screen, near the clock. If you do not see this icon, you will need to connect to your wireless router via Apple > System Preferences > Network > AirPort or, on older Macs, via Applications > Internet Connect.

The Hub/Super Hub should appear in the list as virginmediaxxxxxxx, where each x represents a digit. This network name (known as the SSID) can also be found printed on the side or back of the device.

2. Click the network name to continue.

You should then be prompted for the network security key. The default network security key is printed on the side or back of the device – look for the item labelled 'Passphrase'.

Hub label

Super Hub label


3. Enter the network security key (Passphrase) and then click OK. To see the network security key on the screen as you type it, tick the box labelled Show password.

Once your network security key has been accepted, you will be connected to your wireless network.

4. Launch Safari (or your preferred Web browser).

Note: if you're setting up the Hub/Super Hub for the very first time, you'll need to activate your broadband account before you can start surfing the Web. Once you've completed the above steps, simply launch a Web browser and go to this address:

Once your account has been activated, you'll be ready to start using your connection. Congratulations – that's it!

For more help with wireless, check our Wireless area.