Help & Support

How do I disable wireless on the Virgin Media Super Hub?

We recommend that you leave the default wireless settings for the Super Hub as they are. If you are certain that you do not wish to make a wireless connection to the Super Hub, you may decide to turn off the wireless signal. In this case, you would be able to connect the Super Hub to your computer only by using the supplied Ethernet cable.

Follow the instructions below if you wish to disable the Super Hub's wireless signal. If you change your mind, you can follow the same steps to re-enable the wireless signal.

How to disable the wireless signal, using the Super Hub's Virgin Media button

1. Before you disable the Super Hub's wireless signal, make sure that your computer is connected to the Super Hub via the supplied Ethernet cable.

The easiest way to turn off the wireless signal is by using the Virgin Media button on the front of the Super Hub. The button looks like this:

2. Press and hold the Virgin Media button for six seconds.

You should now see that the Wireless light on the side panel of the Super Hub is turned off. This confirms that the wireless signal has been disabled.

Any devices on your wireless network that were connected to the Super Hub will now be disconnected. The Super Hub will be unable to accept any wireless connections until the above process is reversed (hold down the Virgin Media button again for six seconds until the Wireless light comes back on).

With the wireless signal turned off, the Super Hub will be able to accept connections only from devices that are physically attached via an Ethernet cable to any of the four Ethernet ports on the rear of the Super Hub.

To disable the router features on the Super Hub completely and use the device as a normal cable modem only, please see this article.

How to disable the wireless signal, using the Super Hub's administration interface

Instead of using the Virgin Media button on the Super Hub, you can disable the wireless signal through the Super Hub's administration interface.

1. Before you disable the Super Hub's wireless signal, make sure that your computer is connected to the Super Hub via the supplied Ethernet cable.

2. Use the settings printed on the back of the Super Hub to access the administration interface. For a guide on how to do this, please see this article.

3. Click Wireless Network Settings.

4. At the top of the screen (next to 'Wireless'), click Off.

Note: instead of turning off the wireless signal altogether, you could instead disable the broadcasting of the wireless network name by unticking the box labelled Broadcast SSID. This would allow you to continue connecting to the wireless network but would prevent others from knowing that the network was present. Please note, though, that disabling the broadcast of the wireless network name is not a robust way of securing your network.

5. Click Save and then close the browser window to exit the administration interface.

You should now see that the Wireless light on the side panel of the Super Hub is turned off. This confirms that the wireless signal has been disabled.

Any devices on your wireless network that were connected to the Super Hub will now be disconnected. The Super Hub will be unable to accept any wireless connections until the above process is reversed (click 'On' in step 4).

With the wireless signal turned off, the Super Hub will be able to accept connections only from devices that are physically attached via an Ethernet cable to any of the four Ethernet ports on the rear of the Super Hub.

For more help with your Super Hub, check our Super Hub area.