Help & Support

How do I set up the Virgin Media Super Hub?

If you’ve got a new Super Hub and want to know how to swap it for your old modem or router, check our ‘How to’ video: Swapping your old modem and router for a Virgin Media Super Hub.

Setting up the Super Hub

Here's how to connect up the Super Hub.

On the rear of the Super Hub you'll need to plug in the following:

1. The power supply

2. The coaxial cable from the cable wall socket.

Important: please make sure that the coaxial cable is securely connected to the Super Hub using the spanner provided, but don't tighten the connection too much or you may risk damaging the cable and the Super Hub itself.

3. Optionally, if you wish to use a wired connection, you can also plug in one end of the Ethernet cable to your computer and the other end to any of the available Ethernet ports on the Super Hub. See 'Make a wired connection to the Super Hub' below for more information. (This step isn't necessary if you're just going to connect wirelessly.)

4. Once you've made the necessary connections, switch on the power at the wall and press the Power button on the underside of the Super Hub.

5. Now wait for a minute or two – this will give the Super Hub enough time to go through its start-up procedures.

Used wireless before? Get started quickly

If you've set up a wireless connection before, just take a look at the information panel on the back of the Super Hub, which will show you the network name (SSID) and network security key (Passphrase) you need in order to get connected. The panel looks like this:

If you haven't used a wireless connection before, please read on.

Make a wireless connection to the Super Hub

OK, now that everything is connected and powered up, you're ready to make a wireless connection from your computer to the Super Hub. Want to connect via a wired connection instead? Please see 'Make a wired connection to the Super Hub' below.

Check out our help videos and articles to find out how easy it is to connect wirelessly to the Virgin Media Super Hub.

Connecting wirelessly to the Virgin Media Hub/Super Hub on Windows 7

Connecting wirelessly to the Virgin Media Hub/Super Hub on Windows XP

Connecting wirelessly to the Virgin Media Hub/Super Hub on Windows Vista

Connecting wirelessly to the Virgin Media Hub/Super Hub on Mac OS X

Note: if you have installed a wireless USB adapter, you may need to use its own software for connecting to the Super Hub; nevertheless, the connection process is similar to that shown in the above articles. If you have our Push2Sync USB adapter, follow this setup guide.

If you want to learn more about your Super Hub and see what all the buttons and flashing lights mean, take a look at our step-by-step guide.

Finding a happy home for your Virgin Media Super Hub is really important so that you get the best wireless signal – and our fastest ever wireless broadband. For some tips, take a look at our step-by-step, interactive guide.

Want to connect another computer wirelessly?

No problem. Once you've gone through the initial setup, connecting another machine to the wireless network is simple. Just repeat the above instructions for whichever Operating System you use on the additional machine.

Make a wired connection to the Super Hub

If your computer is not wireless-enabled, or you would prefer to benefit from the best possible Internet connection speed, use a wired connection to the Super Hub. To do this you need to use the Ethernet cable supplied with the Super Hub.

Note: your computer must be near enough to the Super Hub so that the cable can join the two together. If this is not possible or practical, you may need to purchase a longer Ethernet cable.

Connecting your computer to the Super Hub via the Ethernet cable is simple. Here's how to do it:

1. Plug in one end of the Ethernet cable to an Ethernet port on your computer, and the other to any of the four Ethernet ports on the back of the Super Hub. The Ethernet port on your computer should look like this:

2. The Ethernet light on the side of the Super Hub should now turn on. This signifies a connection between the Super Hub and your computer.

3. Most computers will automatically detect the connection of an Ethernet cable, and you should then be able to go online straight away. Please read our guide on how to set up your Web browser in order to complete the process.

For more help with your Super Hub, check our Super Hub area.