Help & Support

What do the lights on the Virgin Media Super Hub mean?

There are a number of lights on the side, front and rear panels of the Super Hub. Check each light in turn to make sure it's not indicating a problem.
If you want to learn more about your Super Hub and see what all the buttons and flashing lights mean, take a look at our step-by-step guide.

Side panel lights

Here is a view of one of the side panels of the Super Hub. A guide to the lights, reading from top to bottom, can be found below.

1. Traffic

When data is being transmitted across our network, this light will blink blue or green. Check this light when you connect a computer to one of the Super Hub's Ethernet ports with the Ethernet cable, or connect wirelessly from your computer - it'll tell you if data is being transmitted. If you connect over Ethernet, see also the guide to the Ethernet lights on the rear of the Super Hub, at the bottom of this article.  

2. Ready

This light indicates whether the Super Hub is successfully connected to the Virgin Media network. 

If the light is off, the Super Hub is not connected to the Internet – check that the unit has power and that it is properly connected to the coaxial cable.

3. Wireless

This light indicates whether the Super Hub is able to make a wireless connection. The light will be solid green or will blink when the wireless access point is operating normally.

It may take a couple of minutes for the Super Hub to complete its start-up procedure, so make sure that you've given it enough time to switch on all its wireless features. If the Wireless light isn't lit after two minutes, the Super Hub's wireless access point might be disabled. Try holding down the Virgin Media button for six seconds until the Wireless light comes back on. If that doesn't re-enable your wireless connection, follow these steps:

1. With your computer connected to the Super Hub using the Ethernet cable, type into the address line of your Web browser (e.g. Internet Explorer or Safari). You'll then be asked to enter the Super Hub's username and password.

2. Enter the Super Hub's username and password – you'll find them on the label on the back of the unit.

3. From the main menu, select Wireless Network Settings and make sure that Wireless is set to 'On'.

If the Wireless light still isn't lit, please contact our technical support team.

Side panel power and reset button

On the opposite side panel to the one above is a Power symbol. Above this is a pinhole button, which can be used to reset the Super Hub to its factory settings.

Front panel light/button

The front panel light/button is in the form of the Virgin Media logo.

Pressing the button for two seconds will prepare the Super Hub to connect to compatible WPS devices, such as the Push2Sync USB adapter. For more information on connecting to the Push2Sync USB adapter, please see this article. The light will blink red and blue while searching for compatible WPS devices, and will then go solid blue once the connection has been established.

The Virgin Media button also has a second function: holding it down for six seconds will disable the Super Hub's wireless signal altogether. For more information, please see this article.

If the Virgin Media button is glowing a purple colour, it means that your Super Hub is in Modem Mode. For more information, click here.

Rear Ethernet lights

On the rear of the Super Hub are four Ethernet ports, which can be used to make wired connections to computers and other devices on your network.

Each Ethernet port has its own light to indicate a connection between the Super Hub and the attached device. These lights will blink when data is being transferred across the network.

A green light indicates a network connection of 1,000Mbps, while an amber light indicates a network connection of 100Mbps.

If you have connected the Super Hub to your computer via the Ethernet cable but the relevant Ethernet light does not come on as expected, try the following checks:

  • Make sure you're using the Ethernet cable supplied with the Super Hub.
  • Make sure the Ethernet cable is firmly connected to your computer and to the Super Hub.
  • Make sure that the Ethernet port is enabled on your computer. Click to find out how to do this in Windows XP, Windows Vista, or on a Mac. If you are using another Operating System, check out the guide that came with your computer.

Click here for more help with your Super Hub.