Help & Support

What is the default network name and wireless network security key for the Virgin Media Super Hub?

Just take a look at the information panel on the back of the Super Hub, which will show you the network name (SSID) and network security key (Passphrase) you need in order to get connected. Enter these details on your wireless-enabled computer or device in order to connect it to your wireless network.

The panel looks like this:

The default SSID is virginmediaxxxxxxx, where each x represents a digit. The default Passphrase is a combination of letters and numbers. To aid security, every Super Hub uses a different combination for the SSID and Passphrase.

Remember that only the default settings are printed on the back of the Super Hub. If you have changed any of the settings and cannot remember what the new settings are, you will need to reset the Super Hub in order to restore the default settings.

Where do I enter these details to make a connection?

If you need more help, here are wireless connection guides for some popular Operating Systems:

Connecting wirelessly to the Virgin Media Super Hub on Windows 7
Connecting wirelessly to the Virgin Media Super Hub on Windows XP
Connecting wirelessly to the Virgin Media Super Hub on Windows Vista
Connecting wirelessly to the Virgin Media Super Hub on Mac OS X

Click here for more help with your Super Hub.