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If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.

 

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Virgin Media Cable Services

Check your service statusCableNational

Help with buying

Why should I choose Virgin Media?

We think there are lots of reasons to choose Virgin Media. Here are just a few of them, so you can decide for yourself.

Mobile calls from your landline are included
Your Virgin Phone package now includes free calls to Virgin Mobile phones - at no extra charge. To find our more visit our Mobile offers page 

Laptop
Fibre optic – the most advanced broadband
Our ultra-fast up to 100Mb broadband has the fastest download speeds in the land. You can also download as many music tracks, films, photos and files as you want without having to worry about caps or hidden charges. Discover more, or fast track to finding out about our packages here 

Award-winning customer service
At Virgin Mobile we've got more satisfied customers than any other network. We've been voted "best customer service" by Mobile Choice 8 years running.

Virgin Media TiVo Box

Our TiVo Box rocks
Pause, record and rewind live TV, just like Sky+ HD.
And unlike Sky+ HD, you can record three programmes
while you watch a fourth, search by actor director
and genre and let TiVo suggest shows, based on what you like. Discover more or find out you can get TiVo now 
Free breakdown coverage
If your set top box breaks, we'll fix it for free1. With Sky you'll fork out £65 for an engineer if you're no longer covered by the warranty.
Money back guarantee

Love your cable or get your money back.

Money back guarantee: The 28-day money back guarantee is available for new cable customers and existing cable customers taking a new service. Call us within 28 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected.

Catch Up TV
Our pick of the week's TV shows are available to watch on demand, just in case you missed them the first time. And it's no extra cost for cable customers. Plus, you can watch BBC iPlayer, ITV Net Player and 4oD on your TV. Find out more here
TV on tap
Our TV On Demand service gives you instant access to over 500 films and 1000s of TV shows and music videos. Watch top shows like Friends and Battlestar Galactica, or keep the kids quiet with a series of Postman Pat.



Sky Channel Logos
Much loved Sky channels

Sky channels are on Virgin Media. Plus, you can add Sky Movies and Sky Sports too if that's what you're into. Find out more about all of our TV channels here.

1 Free repairs. If your set top box breaks, we'll fix it for free (excludes mistreatment).


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