Search KB


Did you know?

If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.


Help for Cable customers

Check your service statusCableNational


How do I change the PIN on my set top box?

When your service is installed your PIN will be set to a default of 1234. But it’s a good idea to change this to another number you’ll remember, as soon as you can.

To change your PIN on a V Box, V HD Box or V+ Box:

  1. Press Home on your remote control.
  2. Select Settings.
  3. Select Change your PIN.
  4. Enter your old PIN when asked, and then enter the new PIN twice. A screen will appear to confirm that your PIN has changed.

If you’re using a TiVo box, to change your PIN:

  1. Press Home on your TiVo remote.
  2. Select Help & Settings.
  3. Select Parental Controls and enter your current PIN.
  4. Select Change PIN.
  5. Enter your new PIN.
What can I do with Parental Controls

Parental Control lets you:

On V boxes you can also:

See 'Parental Controls on TiVo' for more information on what you can control on your TiVo box.

Was this information useful?

Quick Access

Got a fault with your service?

We'll need to do a service check to diagnose and resolve the problem

Ask Jenny a question about Virgin Media services

Existing customer

Not yet a customer

Manage your account with My Virgin Media

Need to get in touch? Find out how to
Contact Us

Get help from others in the Virgin Media Help & Support Forum