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If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.


Help for Cable customers

Check your service statusCableNational


Can I withhold my phone number?

There are two ways to withhold your number. You can use:

  • Number Conceal -- Dial 141 before entering the phone number you wish to call. You will need to enter 141 each time you want to conceal your number.

  • Permanent Number Conceal -- Keeps your number private every time you make a call (even if you’re already ex-directory).  You can subscribe by calling our team on 150 from a Virgin Media home phone or on 0345 454 1111* from any other phone and select option 1.

If you want to override permanent number conceal and leave your number, dial 1470 before you make the call.

Is your phone compatible?

For more information about the type of phone you need for our calling features, see What kind of phone do I need?

* For details about how much it costs to call our team from a Virgin Media home phone, visit Call costs from other networks and mobiles may vary.

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