Help & Support

Free Voicemail

Important Information

We’re in the process of making changes to our voicemail service, to bring you a much better service – one that’s simpler, easier to use, and even saves you time. For more information, click here

Who needs an answer phone when you’ve got free voicemail at your fingertips?

How to set it up

Just give our team a call on 150 from your Virgin Media home phone or mobile or 0345 454 1111* from any other phone and select option 4, and within 24 hours it’s ready to use.

Using your free voicemail for the first time

Once you’re set up, just dial 1571.

The first time you dial, you’ll hear a short message telling you how to use it. It’ll only play once though, so listen carefully.

Checking your messages

If you’ve got a message, you’ll hear an intermittent dial tone when you pick up the phone.

Next, dial 1571 and follow the instructions. Your messages play in date and time order. As soon as you log in, the voicemail system tells you which keys to press to manage your mailbox. If you don’t have any messages, you won’t hear these.

Saving messages

Free voicemail lets you store messages after you’ve listened to them

  • If you don’t delete it right away, your message will be stored for three days (unless you go back and save it)
  • You can save up to 10 messages at a time.

* For details about how much it costs to call our team from a Virgin Media home phone, visit Call costs from other networks and mobiles vary.