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If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.


Help for Cable customers

Check your service statusCableNational

Billing and Payments

How can I find out the current balance of my account?

You can see how much you’ve used since you last bill by signing in to My Virgin Media and selecting My Bills at the top of the screen, then the Overview tab.

If you haven’t registered for My Virgin Media or can't remember your details, see How do I sign in to My Virgin Media?

The Overview shows you the amount of your last bill, any payments made and whether there are any payments outstanding. You can also view any usage or charges that you have incurred since you last paid your bill.

Alternatively you can access this information by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 1.

* For details about how much it costs to call our team from a Virgin Media home phone, visit Call costs from other networks and mobiles may vary.

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