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If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.


Help for Cable customers

Check your service statusCableNational

Billing and Payments

How do I change my Direct Debit details?

If your bank details change, it’s easy to let us know. You can do this online by signing in to My Virgin Media.

  1. Sign in to My Virgin Media.
  2. Select the My Bills tab then Overview.
  3. In the Your account and payments section, click the Change Direct Debit link and follow the online instructions.

If you haven’t registered for My Virgin Media or can't remember your details, see How do I sign in to My Virgin Media?

Alternatively, you can call our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 1.

* For details about how much it costs to call our team from a Virgin Media home phone, visit Call costs from other networks and mobiles may vary.

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