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If you get your services down a fibre optic cable you are a Cable user. If you get your services down a phone line you are a National user.


Help for Cable customers

Check your service statusCableNational

Billing and Payments

Where can I find my account number and area reference code?

If you receive a paper bill you will find your account number and area reference code at the top of the bill. To view an example bill, go to our page Understanding your bill.

If you are an eBilling customer these can be found in the email notification which advises that your bill is ready to view.

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