Help with buying
Virgin Media Cable Services

Swapping your old TV Smart Card for your new one is easy. But there are a few things to think about first.

Before you get started, make sure that:

• You have received your TV Smart Card
• Your set top box and your television are plugged in and switched on
• Your set top box is not recording
• You don't want to watch or record for the next 20 minutes
• You have located the slot with the current Smart Card in it

For more guidance please visit our article: Step-by-step guide to using your TV smart card

Don't know where your new Smart Card goes?

If you're not sure where your TV Smart Card goes, we can help just visit our article: Find your card slot