Help with buying
Virgin Media Cable Services

Getting ready for installation

To find out what you need before your equipment is installed to do read our article: How do I get ready for installation?

What do Virgin Media's installation team commit to?

Our expert engineer will always aim to:

• Arrive on the agreed date and at the agreed time
  
• Politely explain what they are doing and why it is necessary (which is one reason why an adult must be present)
  
• Show you how to use your new services
  
• Treat your home with respect and consideration
  
• Check where you'd like the cables to run, both inside and outside your home, and look for alternative routes if the obvious route appears problematic (but only after a proper survey by our Installation Supervisor)

Getting connected

How does it work?

Simply select an installation time and day that is convenient to you when ordering your services online. We will then send an expert engineer to install all your services.

What happens after I've ordered my Virgin Media services?

• Within two working days you will receive a Welcome Pack with your contract and confirmation of your installation date
  
• Our man in a van will bring the rest (that's what the vans are for!)
  
• Your engineer will arrive at your chosen time on your chosen day. Time slots are: Monday - Saturday, between 8-1pm, 10am-2pm and 1-6pm.

Please note: These are arrival timeslots. It usually takes from 30 minutes to 2 hours for an engineer to set up your services, depending on your home and what you’ve ordered.

What happens during installation?

We run a pencil thin cable from our network, underground through your front garden (where appropriate), to an unobtrusive box which we fix to the outside of your home. The telephone cable will run along the outside or inside of your home whichever is the most convenient, in much the same way as a BT line and is fitted with a standard socket to fit any modern phone. For television, the cable will also run along the outside or inside of your home whichever is the most convenient, and will be connected to a neat set top box and into your TV and video. Connection can only take place near a double power socket (or a single socket with a 2-way adaptor) so please make sure one is available..

Equipment

If you would like to know what you will need please visit our article: Do I need any special equipment?

Will you give me a demo on how it all works?

Once we've finished with the wires, we'll give you a full demo on how to use your new kit, before we leave. Plus, your user guides will tell you everything you need to know about the services.