Help & Support

  • board:TVA
  • Technical requirements for using Virgin TV Anywhere

    If you’ve got our TV service, you can use Virgin TV Anywhere on a Windows PC or Apple Mac to watch TV wherever you’ve got a broadband or Wi-Fi connection in the UK. If you’ve also got TiVo, you can use our Virgin TV Anywhere app on iPhone, iPad, iPod Touch, Android tablets and phones and Amazon Kindle Fire and Fire Phone.

    If you subscribe to Sky Cinema or Sky Sports on our TV service, see 'Technical Requirements for the Sky Cinema and Sky Sports apps and website' for compatible devices to watch on the go.

    Desktop and laptop computer minimum specifications

    Windows Vista, 7, 8.1

    Internet Explorer 9 to 11
    Firefox 3 or higher
    Adobe Flash Player Flash 11.4 or higher

    Windows 10

    Microsoft EDGE
    Firefox 3 or higher
    Adobe Flash Player Flash 11.4 or higher

    Apple

    OS X 10.5 or higher
    Firefox 3 or higher
    Safari 5 or higher
    Adobe Flash Player 11.4 or higher

    NOTES:
    Google Chrome is not supported on Windows or OS X

    Mobile app minimum specifications

    NOTE: TV Anywhere isn’t available on Blackberry devices or Windows Phone. Windows Tablets are enabled for TiVo management only, and can’t be used to watch TV via Virgin TV Anywhere.

    Apple

    Apple devices meeting the following specifications can use the TV Anywhere app:

    iOS 7 or higher
    iPad 2 or later
    iPhone 4 or later
    iPod touch 5th generation or later

    NOTE: Please make sure you’re using the latest version of the TV Anywhere app as older versions will not work for streaming live TV or TiVo management. If you’re running iOS 6 or earlier you’ll need to update to iOS 7 where possible to use TV Anywhere on your device.

    Android

    Android 2.3.3 & above for mobiles and 4.0 & above for tablets.

    NOTE: Android devices with version 6.0 or later may receive the error message ‘Unauthorised Modifications Detected’ which will prevent the app from opening. We’re working on bringing the app to these devices as soon as possible.

    TV Anywhere is tested on a range of different flagship mobiles and tablets and will work on the majority of Android devices, although there are a select few that are unable to stream content.

    Occasionally, to ensure that the TV Anywhere app continues to work correctly you may need to update the OS version of the device to meet the minimum requirements.

    If you're not sure which version of the Android operating system (OS) you have:

    1. Open the settings menu (usually represented with a cog symbol) on your device.
    2. Select About device. You'll see the version number listed under the Android version header.

    For security reasons and to protect the rights of our content partners Virgin TV Anywhere is not supported on rooted devices, where unauthorised modifications have been made to the operating system.

    Manage TiVo means you can set recordings, change series links, delete recordings, see what's on TV, and use your mobile or tablet as an advanced remote control. Some Android devices are not capable of providing an acceptable level of TV streaming quality or content security, and whilst we allow these devices to be used to manage TiVo, we block them from being used to watch TV.

    Click the option below to see which devices that can only be used to manage TiVo, and cannot be used for watching TV.

    MOBILES

    MODEL NUMBERS

    HTC 10

    HTC 10, HTC M10u, HTC_M10h, 2PS64, HTC6545LVW

    HTC Desire X

    HTC Desire X, HTC Poo U, HTC Desire X dual sim

    LG G5

    H840, H850

    Motorola RAZRi

    XT890, XT890i

    Oneplus One

    A0001

    Oneplus 2

    A2001, A2003, A2005

    Samsung Galaxy Ace

    GT-S5830, GT-S5830B, GT-5830D, GT-S5830F
    GT-S5830G, GT-S5830i, GT-S5830L, GT-S5830M,
    GT-S5830T, GT-S5831i, GT-S53838, GT-S5839i
    GT-S6358, SM-G375M, SCH-I619, SHW-M240S

    Samsung Galaxy Fame S

    GT-S6810, GT-S6810P

    Samsung Galaxy S7

    G930, G930F, G930FD

    Samsung Galaxy S7 Edge

    G935, G935F, G935FD

    Sony Xperia L

    C2105, C2104

    Sony Xperia U

    ST25i

    ZTE Blade III

    Blade III

    TABLETS

    MODELS

    Asus MeMo Pad FHD 10

    ME302KL, ME302C, K00F

    Barnes & Noble Nook HD

    BNTV400

    Barnes & Noble Nook HD+

    BNTV600

    Google Pixel C

    Pixel C

    HP Slate

    HP Slate 17-l010

    INGO-TAB

    INGO-TAB

    Samsung Galaxy Tab 3 10.1

    GT-P5200, GT-P5220, GT-P5210, GT-P5210XD1

    Samsung Galaxy View

    SM-T677, SAMSUNG-SM-T677A, SM-T677V, SM-T677, SM-T670